Jira Service Management

Hello!  We want to use JIRA Service Desk for our B2B-Support. We just added "Portal only customers". How can we add custom fields to the user profiles (like position at company or phone ...

• jira-service-desk

Hi Guys, I have a inconvenient problem. When I have a bigger list with open issues, I would like to be able to see if a customer updates one of those tickets so I don't have to open them all to see ...

• jira-service-desk

Dear Team,  we have licensed JIRA service desk but we installed a trial  version and trying to setup on a local Intranet network.I have created a new test project and created 2 user. howev...

• jira-service-desk

Since a few Releases the is the option to "Create Linked Issues" in the More menu of a JIRA Service Desk Request. In our use case we don't need this. Is there an option to disable this feature?

• jira-service-desk

Is it possible to design Service desk's firts page, where users raise requests, by adding 3rd column of request types for not scrolling the page (Marked with yellow)?

• jira-service-desk

  Hello! All I do according to the instructions (https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-over-ssl-or-https-802593051.html) After switching and before res...

• jira-service-desk

I am testing the portal and adding a new customer. I have notice that the email received by the customer is very plain. I would need to edit it. Please let me know how. 

• jira-service-desk

Greetings, I'm new to the atlassian development and I've went over the guides/tutorials for plugin development and everything worked fine (I'm using ubuntu with intelliJ as IDE). When I tried to swi...

• api
• app
• jira-service-desk
• jira-service-desk-development

Hello, I would like to know how to add assets to inventory and how to manage created assets. Is there an official way? Is there documentation available with instructions etc? Thank you, Will

• jira-service-desk

I can choose an organization when adding costumers in SD, but how do i add orgs to exisitng costumer users?

• jira-service-desk

Hi There, I'm working on implementing Service Desk into our organization to replace our existing ITSM system.  I'm developing the workflow where our Support Team will workin in a Master Service...

• jira-service-desk

Dear reader,   Apologies if this is the wrong location to post it. But after searching (frustratedly) 45 minutes for a "report an issue" button, I gave up. Is it correct that JIRA has been wo...

• jira-service-desk

I need urgent help. We have created workflow where we would like to Approer to Approve or Decline the issue.  I have created Custom Field SLM Approval & added to newly created Screen. When ...

• jira-service-desk
• jira-service-desk-cloud

I would like to change ticket assignment only if the ticket is unassigned when someone performs an action (for example, adds a comment). I tried an Automation rule to set the assignee to 'automatic'...

• jira-service-desk

I'm trying to determine whether it's possible to use an existing Certificate to move JIRA Service Desk to a public URL. I'd like to use "support.company.com", however I'm not seeing a way to use o...

• certification
• jira-service-desk
• ssl
• url

We support multiple version of our products (like product-A version 1.1, product-A version 2.1, product-A version 3.1, …). Not all our customers use the same/latest product version. The conflue...

• jira-service-desk

Hello!  :-) Is it possible to embed the headlines of the latest entries of a JIRA blog (like "Latest Support News") to the announcement message in the Help Center?https://confluence.atlassian.c...

• jira-service-desk

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed. But the strange thing is that it´s logged not by the person that is...

• jira-service-desk

Hi there,   is it possible to hide a projects portal / a project from the portal BUT still allowing everyone to send an email to create an issue? (So EVEN users who are not part of the organiz...

• jira-service-desk

Hello,   I have set up integration with Slack using Automation for JIRA but I'm unable to find a way how both customer and service desk agent public comments could show up in t...

• addon-com.codebarrel.addons.automation

Dear Experts, In the JIRA Service Desk, I am trying to define a workflow for a customer incident. However all the actions/steps seem to be driven only from our side and not from customer side. ...

• jira-service-desk

We have an "On Going Response" SLA which means that we need to update the customer every hour for example. So if we respond every hour or less then we are compliant. But everytime we respond beyond...

• jira-service-desk

Hello! :-) We currently use the OTRS Ticketing System and support multiple products from a single helpdesk. We use multiple support email addresses (like support@product1.com, support@product...

• jira-service-desk

Can i configure Service desk to use Oauth2.0 so that employees from my company can use my company credentials to login to Jira-Service-desk ?

• jira-service-desk

Hello,   we are using Jira Service Desk and would require queues based on user attributes (e.g. office field of Active Directory user, which is the reporting user of the ticket). So for ...

• jira-service-desk