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View related Confluence KB Articles on existing JIRA Service Desk tickets.

Rich Parsons
Rich Parsons March 27, 2014

Is it possible to view related KB Articles once the ticket has been created? It would be good for people on our service desk to be alerted to known issues etc. So when they are allocated a call, they can potentially close it by quickly look at some troubleshooting tips.

I guess some sort of link from the Ticket Screen would be ideal?

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EddieW
EddieW
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March 27, 2014

Sounds like a really great (but absent) feature!

I logged an enhancement request with the Service Desk team, this is something I would love to see. Feek free to add your own thoughts/spin to https://jira.atlassian.com/browse/JSD-428

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Rich Parsons
Rich Parsons March 27, 2014

Thanks Eddie! :)

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