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JIRA Service Desk translations


At translations.atlassian.comJIRA Service Desk translations are available till v1.2.0.2.

If I translate strings to hungarian and upload the translation jar to v1.2.4 to our jira instance, the translations are not shown, strings are still in english

How can I translate the UI to my language?


3 answers


Can you please let us know an example i18n key you translated which does not work after langage pack upload?


Hi Jacek

For example "My requests", "Search", "Search for requests"

They are listed among the accepted translations of JIRA Service Desk, but when downloading I see last update as

I guess some script is not updating the JIRA Service Desk- file with the latest translations or the missing versioning (1.2.4) is causing the issue

thanks for looking into this!

Ah, OK. If the messages were translated in the last few days then they are not added to language packs due to a bug - this can be a root cause of your problems.

Our translation site is experiencing issues and we hope to fix them by the end of the week.

Let's freeze the discussion untill we fix the issue. Stay tuned.



The problem is still there. Please watch following issue to be notified when it is fixed:


The issue was fixed long time ago and everything should work fine.


I've got one question regarding translations too.
I've use to translate most of the automatic reply's except "hi" greet.

Curently it looks like that: 


Twoje zgłoszenie zostało rozwiązane.

Which is mixed english & polish. How to change that greet?


OK it works with comments in task (already created) - thanks for that. 
My second issue then is... How to change greet in automatic reply when customer is reporting task by email?

I can see two ways: * Copy text and try to search it at When found, simply translate. * Try to enable i18n lightning mode (see my previous comment and link) and then trigger the email. It might contain i18n key so it will be easy to find its entry at Please also raise separate qustions on this site so other can find it easily and you can also accept final answer.

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