Is there a way to hide/disable the "Create KB Article" button in Service Desk? We plan to use a Knowledge Base linking feature, but we have a different workflow for managing the development of wiki p...
Hi all, I don't know what happened, but just today within our JIRA, we cannot see Dates being displayed properly. Instead of displaying a date and time, it shows "an hourcommon.date.r...
Has anyone got JIRA Service Desk working with their SSO? The usual process is to have a custom authenticator and modify seraph-config.xml so that the JIRA login page takes you to the local SSO servic...
Hi Team, We are product based company and we have 3 teams (Development, Quality & Support). I am responsible to capture time spent by an engineer from support team for reporting purpose. Curren...
The initial step in our workflow is "Waiting for a technician" When a servicedesk technician picks up a job or it is assigned to them I want a transition to occur to "picked up". Currently the tech...
Hi Jira Support, I created a custom field called "Answer" and set it required. When I created a new issue, an error message saying that "Answer is required" has been popup, althrough I did not set ...
What is the purpose of workflow transition property sd.action.key in JSD?
we have 1 servise desk for few users in one project and when one user make issue, another cant read this issues question:how i can give permision to all users to read all issues including made n...
We have a nonprofit license for Atlassian products. As an administrator, I've set up JIRA, Confluence and JIRA Service Desk. We currently have all our support going to one person's email (we are smal...
Is anyone having issues creating new tickets or even accessing their existing tickets with atlassian support this morning. There was an issue this morning however the status page now shows this...
I'm trying to basically assign the issue to different groups depending on a field value entered in the create screen. I want to implement this at the time of creating a work item.
Can we add conditions for the create transition while creating a work item in jira?
Can there be multiple transitions at the time of creating a work item in jira
Hi, we have an issue about our jira servicedesk knowledge base. It can be linked to a confluence space without any issue. In Service desk homepage, after entering some characters in search field, all...
How do I go about changing the format of emails that get sent out to customers through service desk?
I am currently investigating setting up a Jira Service Desk for a customer. The customer has several teams in different locations and each team will have a login where they can raise issues. Th...
Is it possible to edit the service desk email templates, like the jira ones? I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom....
I have a different create issue screen depending on where I am when I click "create issue". I have set up screens for different issue types. I want to prompt the user to pick the issue type and pro...
Hi all, I use Service Desk for one of my customers. It is a good plugin very useful. Currently, when my customer create issue from JIRA service desk, they can view their issues only. I would ...
I created two projects under the same scheme. (ISSUE TYPE, WORKFLOW, ISSUE SCREEN SCHEME, FIELD, etc.) But issues of the two projects show in the different type. I enclosed two images to displ...
Hi, I updated the plugin to 1.2.6.1 last Friday on our jira. In notification scheme of a project, only assignee should get email. Also I have disabled "SEND_EMAIL_NOTIFICATIONS" in db table AO_5430...
Hi, I have an sla like this: time to fix. count time from the moment issue is created until issue is resolved. I have 2 goals: priority blocker -> fix in 30 hours, calendar default all...
Hi, My server is based on CentOS and is Apache based. Can I run Jira on it ? Regards.
Hi, I want to download and host JIRA on my own server . What is cost for 10 people license for 1 year
The question is regarding the percentage shown in the SLA metric page. 11% successful this week. Does this percent includes only issues created on: last 7 days this week (mon-sun) ano...
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