service desk for few users

[vadim romaniuk]

we have 1 servise desk for few users in one project

and when one user make issue, another cant read this issues

question:how i can give permision to all users to read all issues including made not by them in same servicedesk

[vadim romaniuk]

We don't have such item like"Jira Service Desk Agent Access" in JIRA Permissions

any more offers to help in my problem

http://joxi.ru/z1PaU_3JTJAGSGmKpfQone client

and another client have 20 requests

all clients within one project shold see 40 requests

idea its make 1 acc to all users but its noot preaty good

idea to send mail to all users with new tasks etc but its not preaty good to

[Elisa [Atlassian]]

Hi Vadim,

If you are a sysadmin, you can go to: Settings >> System >> Global Permissions

There you can add the group of users under the JIRA Permissions >> Jira Service Desk Agent Access.

Hope this helps!

Let me know how that works out.

Cheers!

[vadim romaniuk]

We don't have such item like"Jira Service Desk Agent Access" in JIRA Permissions

any more offers to help in my problem

http://joxi.ru/z1PaU_3JTJAGSGmKpfQone client

and another client have 20 more requests

all clients within one project shold see all 40 requests and all comments for it

idea its make 1 acc to all users but its noot preaty good

idea to send mail to all users with new tasks etc but its not preaty good to

[Elisa [Atlassian]]

You can open a ticket at Atlassian SAC and they might be able to help you better.
https://support.atlassian.com/