We are two companies that sell a combined service to our customers. At our company, we use Jira Service Desk, but the other company uses another system. Today we use email integration when they tra...
I am currently getting the following error. HOSTNAME:636; nested exception is javax.naming.CommunicationException: HOSTNAME:636 [Root exception is java.net.SocketException: Connection reset]. I ...
Hello friends how are you? as I can see or who can provide me with REST API of service desk to be able to relate it to other applications, This in order to know what the structure is like and how Ji...
Hello, I want to customize the informations about the customers in Jira HelpDesk, example : - customer ID - compagny ID - departement ... I see we can customize every element in an ticket, but ...
Hi all, I am looking to set up a rule that allows me to change the status of an issue in Service Desk, when an issue is linked. for example: Jira Service Desk: A Request comes in. This requ...
In the documentation for "Advanced automation rule options" it says: Run rule as By default, rules run as the person who created the project. Alternatively, you can run rules as the user who trigge...
Hello guys, I'm using Jira Service Desk Cloud and Script Runner and I need to copy the SLA value (Time to resolution) to a Jira Software project with a post function. Which wou...
Good day knowledgeable people, About every 5s we get a log like so; 2020-01-08 11:03:10,762 Caesium-1-4 WARN anonymous Add New Issue/Comment [c.a.mail.incoming.mailfetcher...
Hi. I'm a beginner. The system downloads my e-mail inbox (it can be seen in the e-mail server logs) but will not show up in the project. What to look for?
Hi, I am new to Jira so probably overlooking something but I appear to be missing several default reports. I have a service desk project with a linked knowledge base. I was hoping to see 'Article Us...
Hi all, last september Atlassian announced the availability of archiving older issues in Service Desk, a highly appreciated feature! But i'm unable to find it :-( Does anybody have a hint for me? ...
need help in running jira service desk on https and connect it to AWS RDS Mysql
I do not see the entire area where the attachments used to be towards the top of the ticket. When I refresh the ticket it seems to flash in for a second and then disappears.
Hi all, How do we create a alert to be emailed to all agents when a request is created via either the portal or email? I previously came across an article that advised we could achieve this with au...
We've recently started using Service Desk for our internal support. I've set up a bunch of request forms, so that I can tailor the questions to request types - so far, so good. However, some...
We are currently migrating from another service desk software. They have recently introduced a feature that allows us to review internal Agents responses prior to them being sent directly to the cli...
How to create a remote that shows how many tickets are closed per tech?
Trying to get our demo server based system up and running to see how it looks compared to the cloud. I have everything to what i think is installed. When I go under applications | jira service ...
Hi, when I try to connect a Confluence Space Jira tell me that there is a problem with the communication ([Error] Failed to load resource: the server responded with a status of 500 () (space, line 0...
Good day, we have gone live with Jira Service Desk but an agent reported that he cannot pull up a client's name when entering a new ticket or even modifying one. When creating a new ticket, he get'...
Hi, We've just put up a trail of Jira Service Desk (to complement our other Atlassian products), and are having the weirdest problem with the notifications. In the participant added notifications t...
We have in each project in the Automation section a rule to run a webhook every time that we have a new incident o issue, after the upgrade it is not working.
We configured Jenkins details in JIRA webhooks and in jenkins JIRA details are provided. But jenkins didn't get any update from JIRA. Is any additional configuration need to be done. I tried differ...
I would like to add specific add-ons buttons in the Quick-add buttons section in the issue. For example, I have the "deep clone" add-on and in order to clone the issue I always have to click on ...
I have set up our service desk, so that our customers can select an Affects version. (To pinpoint what version they are running, when they encounter a bug). The Affects version field from Jira has b...
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