Hi Guys, I have a customer request portal to onboard users in one of application, once the user is created, the ticket should be resolved & notification should be sent for that to requester. Ho...
How do I know which tcp port maps to a serial port in the device? Assuming then I can do something like: telnet 192.168.1.10 10001 view serial output.... The config looks like show lines CELLDY...
I've searched through the community but all tips and instructions don't seem to help. The problem is that irrelevant KB articles keep showing up when you access the KB articles from an issue. ...
Hey everyone, a Client is requesting to integrate halp with their slack. I've sent the step by step guide to their IT support team since they are the admins to their slack. However, we've hit a road...
Hi, I'm trying to create a report on the dashboard that will simply list our 5 priority levels, and then the percentage of them that were completed within our set SLA's I've currently created a fil...
Hi We have a Customer Portal designed in 3 different languages. The translation of the Request Type description is not working in the agent's ticket view. For example, a customer opens a...
I am based in the UK so use the date format dd/mm/yyyy. Jira is configured in the general setting with this format. However, if i add a date field to a Form, it reverts to the mm/dd...
Hello, I am currently doing a test migration and stuck with an error regarding group ERROR ITMS project-export Group reference could not be found. Check if the group reference: "JIRA Suppor...
Hi, we have many german customers and would like to change the text on the login page for the portal. It says in german "Im Hilfe einloggen". Where can we change this?
I am trying to add post function in Jira workflow to copy attribute value of Insight Object (added as custom field in the issue) to Summary field in the same issue. Is there a simple way to do it? I...
I need to add a subtask for manager submission of additional details needed by the help desk for new hires
I am trying to use automation rules in service desk project to auto update a custom field we have for our agents. This field needs to be updated with a field value in JIRA software project and this n...
Once the Customer Feedback Satisfaction is turned on, who will receive the request to provide the response? Will it go the reporter, or all of the request participants, if so can this be restricted t...
Hi all, I have an Insight object with an attribute "Groups" which contains one or more user groups. Is it possible to use {{lookupObjects.Groups}} as a smart value in the To: field of a Send Email ...
Looking for a way to create a form on the customer portal that lets a user pick a computer with a cost and additional components like monitors, docking station, etc, and associated cost with a runnin...
Is it possible to pull Groups and Request types from one Jira Service Desk Project into another Jira Service Desk Project? *Example: We have 2 Jira services Desk that we use. One as our...
...elaxedQueryChars="[]|{}^\`"<>" bindOnInit="false" maxHttpHeaderSize="8192" useBodyEncodingForURI="true" disableUploadTimeout="true" /> <Connector port="8443" relaxedPathChars="[]|" r...
We have an issue from time to time with our service desk projects where emails are not being sent out when a technician makes a customer-visible comment. The email is not being blocked as I see no re...
Hello, I have an automation rule set up to search the issue.description and find the email address and copy it to the correct fields. The format of the description has changed since I've initially im...
The IssueLinkType between issues in our system is critical for determining HOW the issue was created. I need to search certain issue TYPES and then look at the IssueLinkType. project = CPIT AN...
I have a portal in my JSM and would like to enable the knowledge base. For my JSM customer accounts do I need to have a Confluence license for each one?
We are planning to use Jira system for other departments such as HR, however, the team deals with confidential information (salary info, employee personal info, etc.), our IT is having a dilemma of h...
G'Day all, I am creating an object type of hosts, and my mind just went blank. Hosts can (and usually do) have multiple ip addresses. EG single hosts could have 10.128.13.10, 10...
There is one customer that is not able to login to Jire Service Desk Portal. The user goes to the portal link and sees the login prompt "Log in to Service Center". The user enters their email...
So I currently have 2 Object Schemas, one for testing and one for production (actual use). These 2 are designed so the testing one should be identical to the production one. So to save a lot of time,...
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