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Jira Service Management
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enable Public Signup in Service Desk

enable Public Signup in Service Desk

Hi,

I want to enable public signup in Service desk. In the documentation it says that I have to navigate to Settings > Addons > Service Desk > Configuration > Public Signup.

Unfortunately, I don't have the menu option "Public Signup". All I have is "Notifications" (which is turned on).

Does anyone have an idea, what seems to be the problem here?

Thanks in advance!

1 answer

1 accepted

2 votes

Answer accepted

Please check your version. For Public Signup you must have JIRA Service Desk 2.1

Regards.

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Sorry for the dumb question, but how do I do that?

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You must go add ons and addon administration and go and click jira service desk and you could show the version installede.

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All right thanks. I have Version 1.2.7.

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Take care with the new policy license in Service 2.1. Regards.

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Can someone please reply with instructions on how to enable "public sign up" for jira service desk cloud edition. I've spent 3 hours looking and every single article is out of date or for the server edition.

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I'm having the same issues as Roland

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