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How can supporters send mail

Peter Lex
Peter Lex
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November 24, 2017

My Service Support Members can send maisl to the support adresse, but servcie desk create no Ticket in Service Desk .

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Alexey Matveev
Alexey Matveev
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November 24, 2017

Hello,

You need to setup Service desk for creating tickets from emails. You can read more about the required settings here:

https://confluence.atlassian.com/servicedeskcloud/receiving-requests-by-email-747602718.html

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