Community
Products
Jira Service Management
Questions
Overview result (did this article help yes/no)

Overview result (did this article help yes/no)

Did this article help? Yes/No is the question on every article from the KB that is shown in the service desk. What happens to the results? How do I get insight in what the viewers think of my articles?

Is there a report? or page ranking that shows which answers are appreciated by the users?

3 answers

1 vote

I believe that the responses are used to improve the search, but are not visible to you as an admin.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Curious if there's any more info available on this? Is it strictly for article suggestion purposes?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I don't think that is used for article suggestion purposes also.

It is good to have it , but the admin have to see the results , of course.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

I want to see the feedback as well. Why hide it from admins?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Product Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Get product advice from experts

Join a community group

Advance your career with learning paths

Earn badges and rewards

Connect and share ideas at events

Overview result (did this article help yes/no)

3 answers

Suggest an answer

Was this helpful?

Thanks!

TAGS

Atlassian Community Events