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is it possible to add a customer to multiple organisation in Jira Desk Service?

Adding a specific customer to multiple organisation and raising an issue from Jira Desk Service protal ends up with having the incident linked to none Organisation is there a way to let the customer select which organisation he belongs to if and only if he has multiple ones?

1 answer

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Answer accepted
Paulo Hennig Atlassian Team Nov 23, 2017

Hi, Mark.

If you try to create a ticket on the Jira side (Agents or Collaborators), this field won't appear at all and this is being tracked on the ticket below:

https://jira.atlassian.com/browse/JSDSERVER-4723

However, notice that when we're raising tickets on the customer portal as the way your customer is proceeding with, there's an option for us to select that as you can see at the screenshot below where you can just select the organization you belong to (In my case; Org A or Org B):

Screen Shot 2017-11-23 at 10.35.12 AM.png

Hi @Paulo Hennig -

In case I want to share my ticket with both of the organizations A and B, then how to do that? Because right now, I can only select 1 to share with.

 

Thanks

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