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New Resolution codes added but don't appear in picklist

Mike Moore
Mike Moore
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November 23, 2017

We've launched a new helpdesk using Jira Service Desk, and I've added a few new Resolution Codes on the Resolutions screen under Jira Admin - Issues,  but those new codes I've added do not appear on the picklist in the Resolve screen- I only see the original codes.  

Am I missing a step somewhere? 

 

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Udo Brand
Udo Brand
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November 23, 2017

I guess there is a workflow property in the resolve Transition

jira.field.resolution.include

you would need to add the new Resolution IDs to that property. See workflow-properties 

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