Where can i configurate customers on Service Desk?

When i do a new request as Agent, i need to set the person who is calling me... where can i configure it?

2 answers

0 votes

Answer accepted

You can do it in the project in JIRA (not in the SD portal). See https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html for more details.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

1 vote

Hello Mariana,

If the person calling you is an existing customer, you can follow this documentation: Raising requests on behalf of customers.

Hope this helps,

- Manon

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.