auto fill a custom field - JIRA service Desk

[sunita yadav]

I have a requirement that:-

1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team. 

[Jack Brickey]

what defines a "customer"? if it is a specific user you could use automation.

when issue created

if reporter = user A

then Customer = A

etc.

Of course if you have a lot of customers/users then this will become cumbersome to setup and maintain.

If however, "customer" is a set of users based upon say the domain then you will need to leverage an addon, e.g. Powerscripts, Scriptrunner I expect.

[Bart Noels]

Is this possible by using automation ?

I need something like this.

Based on the members of an organization is need to fill an custom field with A OR B.

This should be triggered when the ticket is created or the reporter is changed.

[sunita yadav]

Thanks for reply. 

We have a field " Customer" with drop down value say A, B, C

What i need is, if customer A is requesting to service desk, this field should not display to customer, but once he submitted the request, Customer field should have default value A automatically filled up. 

Because now we are doing it manually but sometime we miss that field to edit. 

Is it possible to handle it?

[Tzu Hau Chai]

Filled automatically with what data? As for the field visibility, as long as the field is not added in Request Type > Edit field configuration it will not be visible in the customer portal.