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how can i report on custom field values in service desk?

natalie gamboa
natalie gamboa
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April 19, 2018

I need to be able to generate ad hoc reports that return all issues/incidents w a particular value, such as location = New York....currently there seems to be no way to do this.

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Meg Holbrook
Meg Holbrook
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April 19, 2018

Hi Natalie!

I have found the stock JIRA service desk reports to be extremely limiting. 

I recommend an addon such as All-In-One reports. There are certainly ways to report on custom fields as Mohammed mentioned above, but overall I have found much more flexibility in third party reporting. 

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M Amine
M Amine
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April 19, 2018

Hi Natalie,

Yes you can. Just use gadgets on a dashboard. (most of gadgets are based on filters and you can choose the info that you want in the filter). 

Do you have a special report in mind? is it time-series? ...

cheers

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