Jira Service Management

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

• Question
• jira-service-desk

Hello guys,   When i reply on a reply given by a servicedesk user, as a Jira Watcher(customer) this happends. i get 2 messages in one message(See screenshots). Maybe it has something 2 do with...

• Question
• jira-service-desk

i created a customer using their email address.  I would like to add their full name to the profile. Apologies. I couldn't work out how to do this and i couldn't find any documentation   ...

• Question
• jira-service-desk

After a .csv import the issues are created by Jira, existing in Jira if we view the full issue list. But not linked to a project and therefor there is no backlog existing. We are using Jira 1.7 a...

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• jira-service-desk

After installation we can't create Service Desk Projects doesn't appears in the new project wizzard.

• Question
• jira-service-desk

...gent writes a public comment.   Thanks in advance for your kind support.

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• jira-administration
• jira-service-desk

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown. Is there a way to get Customer req...

• Question
• jira-service-desk

I am trying to create a two dimension report and a Pie chart for Jira Service Desk Dashboards. I am unable to see Customer request type field in the dropdown. Is there a way to get Customer req...

• Question
• jira-service-desk

Service Desk Management  Where do we configure : Select System drop down for our custom applications in house we use.  

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• jira-service-desk

I wanted to know if it's possible to create a ticket in JIRA SD from a chat conversation using the RocketChat solution (knowing that behind the chat there would be a bot). Many thanks in advance.

• Question
• evaluator-resources
• jira-service-desk

When adding a valid email account the following error code comes up after the timeout period   SocketTimeoutException: connect timed out   I have verified the credentials are correct ...

• Question
• jira-service-desk

I can't seem to find how to reset a service desk customer's password in the new UI, I've managed to find the page:  https://[orgname].atlassian.net/projects/[servicedeskprojectname]/customers ...

• Question
• cloud
• jira-service-desk
• user-management

We use Jira IT Service Desk forms. I wanted to know if there is a way to change the error message (that pops out) when a user does not select a check-box selection.

• Question
• jira-service-desk

When responding to an issue which is common , we would like to use template with a standard response. Does Jira has the ability to store these templates and use them when responding to an email throu...

• Question
• jira-service-desk

Hello,  A user is asking me to add filters to the service desk portal list of tickets. Right now I can only filtrer on open/closed/all states, created by, and projects.  Can this be...

• Question
• jira-service-desk
• portal

I've tried using JQL scripts to assign requests based on: >endofday <startofday and certain priorities Also where the time created is not withinCalendarHours() But neither works. Is there a...

• Question
• automation
• jira-service-desk

Hi, I would like to have an integration between Centreon and JIRA. Centreon is the monitoring tool of my inftratructure. JIRA + Insight are the workflow for Incident Management + CMDB.   I ...

• Question
• jira-service-desk

Hi, How can customers use the mobile app to submit requests? Is it even possible? in the works?  Thanks

• Question
• jira-service-desk

I am on Jira version  v7.6.2 and I don't see the checkbox to include sub-tasks in time tracking,  like explained here. Logging work on issues Is it gone or not available in the version I a...

• Question
• jira
• jira-service-desk

Hi, I'm trying to setup my Jira service desk, I can send emails from Jira and the configuration also seems to be fine (test email connection is ok). But still incoming mails don't create a request. ...

• Question
• jira-service-desk

Dear community, I would like to setup automation rules so I can have different request types for email based requests. The logic would be the following:  - setup a single email address fo...

• Question
• jira-service-desk

Hallo Team, I have renewed my licences for jira software and Jira Service desk I have updated and upgraded my jira software and service desk,Licence has been updated for jira sofware but for the Se...

• Question
• jira-service-desk

Can the Comment (public and internal) or status buttons be moved around so their position is more convenient? For example we had a user in error click the Share with Customer rather than the I...

• Question
• jira-service-desk
• layout

I`ve set up the service desk and have created different queues for Support, sales, requests etc. Our customers will be able to send us requests from their own emails. but when they send to eg. sales@...

• Question
• jira-service-desk

I want to access Jira Service  Desk using our company domain name not using an IP address with a ports number e.g. from IP:8080 to helpdesk.company.com. How do I do that ?

• Question
• jira-service-desk