Community resources
Community resources
Community resources
Jira Service Management
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I want to use the Resolution labels, however I want different titles as the names provided aren't ideal how do I do this?
- Question
- jira-service-desk
- resolution
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By some mistake my agents are no more allowed to switch the assignee. Up to now, they were able to assigne issues to each other, in order to cover different topics. When I click into the assig...
- Question
- jira
- jira-service-desk
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Is there a way that I can create my own widget instead of using the iframe that is provided. There are some other fields that I wanted to use such as automatically providing the URL location whe...
- Question
- jira-service-desk
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I would like to do our asset management using JIRA servicedesk (cloud version). I have read Jira Service Desk’s guide to asset management, but what I encounter is that the JSD customers (i...
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l have two fields of cmdb insight and i want to see on Queues columns but not can.
- Question
- jira-service-desk
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Dear all We will implement JIRA SD in our company in 5 months We are currently working on it ... using English documentation but for the deploiement in France we would like to know if...
- Question
- jira-service-desk
- cloud
- language-fr
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the user has administrative rights and is in the jira service desk group. If I want to create a service desk project with this user I get the following error message: Hmm... we couldn't create y...
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Is it possible to hide issues for other than the reporter and the assignees?
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dear all we have done an update on our workflow used for a Service Desk project. after this update we have understood there is a bug on it and we would like to get back to the original workflow. &...
- Question
- jira-service-desk
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Hi, apologies as I am new to JQL. and can only do the simplest of queries at the moment. We are using LogicMonitor to poll our network devices and send emails to Jira Service Desk (JSD) on Aler...
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I'm new to Service Desk and Jira. I have a mail address support@daniel.example and want to allow my clients to create servicerequests by mail. I created a project for each client. Each project has ...
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Please please please let customer to edit at-least there issue "priority" after submitting issue
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Folks I'm looking into automation and how to use Jira to integrate with Selenium, can someone advise on the following please: 1) Would like know which app/plugin can be used to write tests ...
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Active Directory user accounts are randomly becoming inactive. You can see them in Jira but they show up as inactive with an x. And sometimes a manual re-sync of active directory will bri...
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I can't set up Service Desk Automation. I get this error: "Choose a different user so your automation rules will run as intended The selected user has been deleted. You can make an exception to th...
- Question
- jira-service-desk
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We are using Service Desk for support ticketing systems. I am trying to find away to create a report or chart that can show the backlog of support tickets over time. if that is possible, ...
- Question
- jira-service-desk
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We were given these steps previously to resolve the issue with creating Projects: To fix the project creation problem, we would recommend you to perform the following actions: Please backu...
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Hi there, I am wondering if it is possible to identify with a JQL search all child sub tasks that remain open even though the parent task has been marked as resolved/closed?
- Question
- jira-core
- jira-service-desk
- jql
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Hi there, So we have customer portal configured so that we can use a people picker field to populate the "request participants" field. A piece of automation copies the field from my custom "additiona...
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I am migrating and existing JIRA installation on a Linux server to a new Windows Server. I cannot get the application to launch. I get this ... http://localhost:8080/secure/erro...
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Hi all, We have Jira Service desk designed to pick up emails sent to an external inbox (Office 365), and generate a JSD ticket based off that. My question is: is there anyway to vie...
- Question
- jira-service-desk
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I have a need to set up an SLA who's target/goal is set by an engineer when they accept the work. I want them to commit to how long it will take them to fix an issue and I want to them be able to hol...
- Question
- jira-service-desk
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....plain.disable=true -Dmail.imap.auth.plain.disable=true -Dmail.debug=true Powershell Test-NetConnection on Port 993 works. I set the Exchange Server2013 IMAP4 Login method to "Basc authentication" H...
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Hello Atlassian Community, I recently tested the new Next-gen JIRA project functionality. After concluding my test I deleted my test project, thinking that it would also remove the correspo...
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We work in groups. So when some one from a organization creates a ticket, the request will be shared with users in that organization. In some statuses, we allow external customers to execute the tran...
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