Service Desk Attachments

[Claire Wilson]

Hi,

Is there a simple way to add an option to attach a document when submitting a service desk request?

Thanks

Claire

[shihab · Accepted solution]

Hi Claire,

You can add the "Attachment" field to the request type form:

This will allow users to add an attachment when they create a service desk request.

Cheers,

-Shihab

[Claire Wilson]

Hi Shihab, thanks for your response. How do I find the request type form screen?

Thanks

Claire

[benvindo.marial]

Thanks @shihab I was able to add  attachment Field  under Configuration tab 

[ION Information Systems]

doesn't matter I found out. The Attachment field was hidden in the Field Configuration.

Cheers

[ION Information Systems]

Hi Shihab,

I don't see the Attachment option in the "Add field" popup, is there another way to enable the attachments at the creation of the service desk?

Thanks

Graziella