Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Attachments


Is there a simple way to add an option to attach a document when submitting a service desk request?



3 answers

1 accepted

4 votes
Answer accepted
shihab Atlassian Team Nov 24, 2013

Hi Claire,

You can add the "Attachment" field to the request type form:

This will allow users to add an attachment when they create a service desk request.



Hi Shihab, thanks for your response. How do I find the request type form screen?



Thanks @shihab I was able to add  attachment Field  under Configuration tab 

Hi Shihab,

I don't see the Attachment option in the "Add field" popup, is there another way to enable the attachments at the creation of the service desk?



doesn't matter I found out. The Attachment field was hidden in the Field Configuration.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,117 views 25 37
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you