Creation of the issue from the customer portal screen that used to advance from being updated JIRA service desk ( 1.1.2 ) is now impossible .

[Reiko Goto]

I am using JIRAServicedesk on-demand version of Japanese .

Creation of the issue from the customer portal screen that used to advance from being updated JIRA service desk ( 1.1.2 ) is now impossible .

Following error is displayed .

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! An error has occurred !

"Creating an issue can not be performed from the service desk . Please contact your system administrator . "

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Input and comments from the challenges of creating JIRA normal screen is possible, reflected not intended to be my request of customer portal screen .

Will it not be operational settings as before .

Will it be used where to be changed ?

Please tell me someone ! !

And I'm sorry if you are on bad language English is not good at me.

Comment if you give me ask that an unknown !

Thanks in advance.

[Reiko Goto · Accepted solution]

Some reason do not know, but I can now use After you remove the "in charge" in the editing of the form.

There is no problem the person in charge of default since decided to distribute a component, but it is to get to the answer to this and I was a very long way to go (^ ^;)

[Peter Van de Voorde]

Hi Reiko,

I would contact https://support.atlassian.com and ask them to help you out.

As this is a problem in On Demand, they are the only ones who can go and take a look in the log files for you instance and fix it for you.

Best regards,

Peter

[Reiko Goto]

Thank you for give me the answer! Peter

Try to contact support immediately.

Regards

Reiko　Goto