Hello i bought a jira service desk but what source code could I download and why can i help you?
Is it possible to reply via email to a service desk issue that was submitted via email, and include potentially relevant knowledge base content in that email? When customers enter a ticket via the po...
Bom dia. Gostaria de saber se existe a possibilidade de usar métricas e calendários diferentes para o mesmo projeto.
When jira@xxxxxxxx.com (email we have setup for service desk) is in the cc'd part of an email, most of the times it takes about 20-35 minutes for the email to be placed automatically into the Jira ti...
JIRA Service Desk (3.3.1) We installed this about six months ago. None of the 3 users could log in successfully. Need assistance.
Hello Team, I am new to plugin development. I am trying to build a plugin by following the tutorial available for Atlassian developers. Below is the link that I followed. https://developer.atlassia...
Hi, I would like to know if it Is possible to personalize the waiting line by adding field as "creation date" so the costumer can sort the request by date. Thank you
Hi All, Is it possible to limit a users permissions so that he can see requests from one Organisation? We currently have several Organisations configured, each with their own set of Customers, but w...
Hi, We are using JIRA and Service Desk with one SD project which is open to external customers (ie. anyone can submit a request). External customers can register themselves for this service d...
I Get this when trying to test the email settings: Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "A3 BAD User is authenticated but not connected....
Really new here, been searching and checking online and I haven't found a solid answer yet. We have a demo of Service Desk and I am trying to setup some 'simple' workflows/automation as te...
Hi, We have Created Problem Workflow in JIRA which has step for approval from Customer. But When Admin user creates the Problem Ticket Via JIRA SD View & Put Approver as one of the c...
I'd like to add comments for the customer without status be automatically changed to "Waiting for customer". For example to notify the status of I request I'm still working on. Is it possible?
JIRA Startup Failed JIRA Startup Failed The following plugins are required by JIRA, but have not been started: Atlassian OAuth Consumer Plugin (com.atlassian.oauth.consumer) Atlassian Pret...
I cannot find where to do this. I can select for instance 'Software' but next to this the dropdownlist is empty (shows 'none') Thank you very much Marc
Hi, We are using Jira Service Desk Cloud. We have a custom URL field for our issues. Typically, we enter a very long URL into the field, and after we enter the URL, that very long address is d...
I need to find out more information regarding the configuring of the customer facing portal interface. The basic portal is plain and does not have all the bells and whistles our requirements ar...
I would like to add attachments on a closed issue, is it possible?
Hi All, I would like to make a list of links to frequently used websites easily available to our agents using Jira service Desk Cloud. I'd like to make the list available via a button, menu item, or...
After upgrading from JIRA Service Desk 3.1.10 to 3.5.2, the Export of CSV (Current Fields) is adding the Issue ID Field to the file, even though the columns do not list it even as an available column...
Just upgraded from Service Desk 3.3 to 3.5.2. In the older version, when accessing the Add Comment box within an issue, the Reporter's name and the Assignee's name would display. Since up...
I have noticed something over the past several weeks that I have been meaning to investigate and I am hopeful someone can point me to the cause or a hint. We use Outlook and I have noticed that on s...
I am running JIRA Service Desk 3.5.2 and have successfully configured the Service Desk to watch an email box for incoming emails, to which it should create a Service Request. In the custom...
Hi All, The customer request queues do not appear listed in numerical or time order. (Infact, I can't see which criterea they are ordered on) Is it possible to change the sort of the queues by requ...
We have been using jira for 4 years and have recently implemented service desk. We are running into issues with people who are used to submitting issues via the jira interface either forgetting...
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