Community resources
Community resources
Community resources
Jira Service Management
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I would like to know what kind of custom field I have to copy to the smart value: {{issue.Time to resolution.ongoingCycle.goalDuration.friendly}}. My intention is to set a custom fie...
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Hey everyone, can you help me out with some ideas? For some reason, the resolution screen looks different for these users—even though it's the same project and a single flow. In one case, it doesn’t ...
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How do I transition the state of a JIRA issue within Power Automate? I've tried Edit Issue (v2) and Transition issue but I don't know how to fill in the fields. I'm able to open a ticket with Create...
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I would like to configure the support portal for two scenarios: 1 - External customers from different domains could open tickets (they would all already be invited as customers in Ji...
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Can we get that automation setup for the following? or any better approach would be appriciated A manual action in Jira for IHD items called "Move to Dev Hub Production Support" It migrates the...
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I am not an admin on our paid account however our admin just left the company. i do not have his access information but need to remove him as the admin and add myself (for the time being) ple...
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I've reviewed the below help article but it doesn't address my issue. After switching from my old iPhone to a new iPhone, I don't have an option to add my new iPhone into the notification section und...
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- cloud
- opsgenie
- opsgenie-cloud
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Hi, Currently we are looking for a chatbox that can integrate with our in house AI and would like to know if there are any app recommendations. We need integration with Slack and our JSM por...
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I am trying to create a new custom field to chow the laptop options available for a job role but my mind is having a complete blank What config do i need in the filter AQL so based on the j...
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Hello, I am an admin at Atlassian. We are running into the following problem. Users suddenly get first names like: j.janssen instead of jan Janssen. They cannot change this themselves. I can't adjust...
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That is the filter which we are using and it works for the JSM Agents but not for Jira User. project = yy AND type IN (Bug, Feature, Support) AND status IN (1,2,3,4) AND organizations = xx ORD...
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During Atlassian '25 I discovered we can connect groups to teams. In theory this would be really helpful if I could query by any issues connected to a team to which I belong. Is this possible through...
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We have a customer that would like to change the name of a couple of their Request Types - by doing this will this affect elsewhere in the Project where the Request Type is mentioned/used? i...
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Hello team, I’m looking to create an automation rule that clones a ticket into another project only when we identify a pattern: basically, when a certain number of tickets link to the same Confluenc...
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None of my coworkers are receiving the same error! I have updated both my mac and slack to the latest versions, and haven't been able to locate any articles on how to resolve Slack coul...
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Hi all, I've tried ChatGPT but it seems this isn't possible in native Jira. What I'm trying to achieve is when I copy the requirements info from a Google doc with the screenshots in the...
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Has anyone have this happen before? In the transition screen from eg. In Progress to Waiting for Customer, you add a 'reply to customer' and click 'Update'. But your comment does not get added. We ...
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Hello, I am trying to create/read/update user in Atlassian using user-provisioning API https://xxxx.atlassian.net/rest/api/3/user?accountId=XXXXXX and using API Key generated via Atlassian administr...
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so I run a support team that services a number of very different customer groups, and one of our key challenges has been that different parts of the business need a different experience, particularl...
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While our Azure import into Assets works where the a name/description exists in Azure, if there is no data in the name/description field then the import fails, resulting in a missing object in our CM...
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Hi, our users don't have access to the portal (which is behind a firewall). We communicate with them through public comments, which they receive as e-mails. When they respond, their response is auto...
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With the ability to create more than one help center in JSM, is it possible to restrict a help center to only certain customers? For instance, if we wanted to have a branded help center for one of ou...
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We are migrating our Help Desk into JIRA and I have run into an issue I cannot seem to figure out a solution to. For example, when a Manager is selected in an Onboarding ticket and then the tic...
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Example: Requests comes from support@domain.com, and creates a ticket on IT Service Management. helpdesk@domain.com sends the ticket creation and subsequent ticket updates to ...
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Does anyone know how to adjust the href settings for the page tree macro? We use the page tree macro for navigation of our JSM KB that's linked to a Confluence site, as discussed here: https:...
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| Subject | Author | Posted |
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| 2 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
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| February 10, 2025 9:06 AM PST |