Community resources
Community resources
Community resources
Jira Service Management
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Has anyone successfully linked Issues (Incidents) to Alerts & vice versa? I have the ability to Create Incident from an Alert, but after doing so, there is no link between the issue & alert, ...
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Is Jira capable of sending emails to both internal and external emails? We have many requests that require approval, and we need to send emails to obtain approval or request additional information. O...
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I am unable to add external email address i.e email address associated with my company under project settings. xyz@companyname.com needs to be added under project settings-->channe...
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Hi, I'm looking to gather feedback from customers. Video would be great. Can Loom be exposed to customers? Assume that a given customer wouldn't do more than a couple of videos in a month. How woul...
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Very often, customers raise issues or send questions to other emails in our org, and the team members forward the email to the email ID linked to the JIRA Customer support project. When this happens,...
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Jira gives me error when I try to type "I, ı, İ, i" at the search bar on the issues. Anyone has the same problem? I get this error: "The Jira server was contacted but has returned an error r...
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I have a team within a department that needs to see particular all issues raised by the team for particular range of request types they've raised. Checking they are a member of the team and the requ...
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Hi Team, We need to send attachments from jira to customer without link example: attach excel directly in the reply not as link to download the file Regards
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I am currently using a request type that is hidden from the portal but visible only to the agents to create change requests. There is a section in the request form that needs to be updated with a new...
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I contacted the billing department over an email over 10 days ago and there is no reply. Do Atlassian accounts usually have an account manager they can speak to? I need to see if the price offered is...
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Hi ive been trying to look all over the Database but without luck, perhaps somebody in here has a better insight. Im trying to find Details on the Customer Permissions Settings that every Service Ma...
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Hey, Is it possible to have a transition between two statuses to require a form to be filled in? We have an internal RMA form that i want to require is filled in before a ticket can move on to th...
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Hi Team, I am reaching out to inquire about the feasibility of retrieving automation rules using ScriptRunner for Jira. Our organization is currently utilizing ScriptRunner to automate vari...
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doesn't have the permissions to be assigned issues (Service Desk Agent and Assignable user permissions). Not sure If I have a Jira Service Management license. Could you please ...
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Why our checkboxes suddenly require selecting all options, i already checked the settings but the 'Required Choice' is set to None, same with the settings "minimum number of choices" & "maximum n...
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I am getting following error when enabling the app in JIRA. Error: This app failed to enable. Refer to the logs for more information. Details: Following error from Plugin logs: ...
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Hi everyone, When a linked design is updated in Figma, does the JIRA automation for design update trigger for every individual update, or does it group updates together and run at a set interval? I...
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Hello Community 😃 We're excited to announce the rollout of a new feature in Jira Service Management: Request type groups for HR projects 🥳. This enhancement is designed to streamline how HR...
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Hi, I have created a specific filter with selected users, Now I want to get an excel dump on every Monday and share it to a user who has customer license. Is there a way I can schedule this. I tried ...
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Hi All, I need names of who have attached the attachments in the ticket as mentioned in the screen shot. Regards, Yeswanth
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Hi, We are a product company with a support Team. Is it possible to have a single project(single email address) to be provided for all customer.
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Hace unos días estábamos trabajando en Jira y de repente cuando queriamos actualizar nuestras tareas dejo de funcionar, desde ese momento solo aparece como que esta cargando pero no termina de cargar...
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Hi, I know request types can be associated with forms, and forms can have conditional logic to show or hide particular questions, but what I'm wondering is whether there is a way for a...
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I am creating a "Hello World" app using Forge. The app is successfully created, but I am facing an issue while trying to deploy the app to Jira Service Management (JSM). When I run the forge deploy ...
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Hi, no matter what i try, nothing seems to work. For All APIs from Customer Service Management API I got a 401. I use Basic Auth with <email>:<api key> Base64 encoded header Other Servi...
Atlassian Community Events
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