Jira Service Management

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• Question
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Hi, we are managing support for multiple products. We have 1 level1 team whith multiproducts capabilities. And we have 1 team of Engineers per product or Service So : 2 services : ServiceA and...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello I am QASIM ALOUDAT If I have only phone haven't any other tools,can I continue and administrator the company? Regard

• Question
• cloud
• confluence-cloud
• jira-service-management
• jira-service-management-cloud

I'm working with a user on setting up an automation to: When: first day of the month at 9AM Then: create an issue with a request type = 5S Audit Then: set "5s Zone = "random"  (this is a drop...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to copy a workflow from one project to another.  I do not see where to add the workflow once I 've copied it.

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello All, We are having an issue when a new customer submits a request type through our portal, he instantly gets an error stating he doesn't have permission to see that request. Atproject level ...

• Question
• cloud
• customer-portal
• issue-security
• jira-service-management
• jira-service-management-cloud
• +4 more tags...

I have a validator in a workflow to make sure a custom field is filled in before approval. However the validator nor the screen I have in place are working. Is this because the transition is from App...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have created a workflow in Slack, that once an emoji is triggered a Jira Service Management request form pops up to submit a ticket. The issue is that the following screen pops up asking the user t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• slack

Our organization is interested in creating a knowledge base in Confluence and we already have many articles in Simpplr but we need to know if Jira will be able to identify and provide KBs from both o...

• Question
• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

I have an internal IT request form that employees can submit from a JSM portal. After a user submits the request, all they can see are the comment updates and not the contents of the form they submit...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, my company has several atlassian orgs. I want to merge the orgs, and close the unnecessary orgs. Will exporting back up data from a source org and importing it into a target org overwrite the ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to filter on a custom value in alert rules? I have a text value in an incoming email's subject for the environment, and I want to assign P1 Critical priority to only Production. It ap...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Is some special handling required when porocessing dates in jira ? I'm trying to set the date with {{now.plusDays(issue.customfield_10317)}} - the date shows up in the field just fine, but when...

• Question
• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• smart-value

I have a windows server 2019 standered edition. I have a service that is running on windows IIS. I have installed JEC on this service and set up an automation for whenever i get an alert is created...

• Question
• cloud
• jec
• jira-service-management
• jira-service-management-cloud
• oec
• +1 more tag...

  Hi Team, I have a question. Is it possible to implement a signature for the agents? The signature should be added automatically to the end of an answer via JIRA ticket. Thanks, Alby

• Question
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• jira-service-management-server
• server

Hi For my service project, I have mad an atomated rule, that should take all requests from one of my portal groups (i have two) and direct them to a specific email address. So that all of the requ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jql

Hello, I managed to connect my Jira managment data in quicksight. However the field contained in the form linked to each ticket is not present. is there a way to extrapolate also those information?...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I realized some problem and wanted to confirm if you can see this as well. I have setup a Service Desk test page, where I have added the following fields: - Priority - a select field ...

• Question
• behaviours
• data-center
• jira
• jira-data-center
• jira-server
• +3 more tags...

when i run a automation its showing the issue edited successful but not getting the value. showing none. i had used the format    

• Question
• jira-service-desk-cloud
• jira-service-management-cloud

  Is the AI "suggest subtasks" funcinaliaty only availbe in Jira Software?  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community! We've just moved across to Jira Cloud and I want to set up an Automation for our Project that does the following: 1. Only applies to issues created "via Email" (ie. at the top of a re...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Let say we hire 5 Agents, and we have requirement for them to login to JIRA at least every days. In our case, we don't pay them if they don't login. Is it possible to see the Agents login logs?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, From the project Settings, I am able to access the Project automation that have been set up by my self, however, there's the "Automation for Jira", that is being triggered and I am unable ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

API を使用して、Jira Service Management を自動化するためのページを Confluence で作成したいと考えています。 使用している API エンドポイントは Confluence Cloud API です https://<your-site-namae>/wiki/rest/api/content ADF(Atlassian Document F...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, I'm looking for a way to allow my customers to access the Jira Help Center directly from our website without requiring them to log in again. We have the ability to pass JWTs or Firebas...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud