Cant share filter containing organizations with licensed Jira user

[giulio.lorenz@franka.de]

That is the filter which we are using and it works for the JSM Agents but not for Jira User.

project = yy

AND type IN (Bug, Feature, Support)

AND status IN (1,2,3,4)

AND organizations = xx

ORDER BY created DESC

The Jira user geting this Error Code:

"You must be an agent to use the Customer Organization JQL functions."

[John Funk]

Hi Giulio - Welcome to the Atlassian Community!

Are you saying that the query is being run by a Jira User? 

If so, there is an open request for this. You should vote for it and follow the request. 

https://jira.atlassian.com/browse/JSDCLOUD-7893

[Marc - Devoteam]

Hi giulio.lorenz@franka.de 

Welcome to the community.

Try if this can be done, if Jira users are added as collaborators to a JSM project?

Jira collaborators, what-users-and-roles-are-there-in-jira-service-management