Hi, Can we stop auto-response / auto-reply from JIra email id with the customers Thanks & Regards, Atul.
i wanna add attachment field in this section. can do you teach me how to do that ? https://pasteboard.co/IiI4O8h.png thank you
Hi, I want to allow service desk customers (specific ones) to view my service desk queries and/or reports. How do you do that? Thanks meytal
JIRA service desk REST APIreturns DTOs'. Example: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-organization-post return OrganizationDTO. Do you hav...
quiero realizar un filtro que en SQL seria asi: SELECT COUNT(clave), organizations FROM incidencias GROUP BY organizations
How to use multi select customfield in jira service desk? It shows me as only single select
Is there any way to let know the JSD admin to get a call from customer?
hi all, during transition :open to inprogress it pop one screen in that after comment on that unble to add ng my text file or jpg.how to do this.normal comment box is showing
This does not need to be out of box. The people who will be using this setup would like to have a single portal with multiple request types, and they would like the ability to create requests by emai...
I have multiple JIra boards - one of which is for my business itself. I need to know how I can add a user to one of my projects and limit their access so that they cannot see my other boards. Each t...
Hello, I recently created the service desk at my company. I'm trying to link issues from Service Desk to Jira using the "Create linked issue" module. When I click on it, and fill out the in...
Hi everyone, I have an issue which has started a day or two ago, and I can't seem to find out why this is happening. I have not made any changes to this specific project that is faulty. IT was workin...
On the Portal we we have the help desk tab. I want to only let basic customers to see the General ticket tab. We have a for managers tab that we want only management to see. Do I need to create...
HI alll, We are trying to configure a single sign on process with users from our platform into jira service desk. Has anyone accomplished this? We are using KeyCloack identity manager a...
I'm trying to crate a rule where the issue is cloned to another project. Both projects has the same mandatory 2 custom fields. By default, the Clone Issue does not clone custom fields with its valu...
I have set up an SLA for Initial Response. The only filter on this is that the request is to have a priority of Normal. Most, close to all, request have this SLA stop when either we add a comme...
When a ticket is generated in response to an email, I want to set due date fields with values like 2d, i.e. due date is after 2 days from today. How can I achieve that?
Hiya, I am trying to set up service desk for our support staff, and I seem to have everything working so far except one small wrinkle. In particular im having an issue with email requests. I se...
Hello How can I exclude some issues linking options from a project so it doesn't list all of the ones that were created by other teams/projects? There are many options that don't make any sense for ...
I would like to find a tool that allows the creation of macros to use in Jira Service Desk Cloud. For the sentences that we have to type over and over again. I think there is an open source applicati...
Hi all, i need for my employ export a report that show the name of the ticket open and resolved in a day/week or specific period that i need. Is necessary install some apps or it can be done by nor...
We are a non-profit considering moving to Jira server (from Jira cloud). We are going to recreate everything from scratch this time, but in a year or two if we want to move to AWS from a cheape...
I don't mind having my users self-register for my service desk, but I wanted to "approve" the registration before they are able to open requests. Is there any way to do that? How can I find pe...
I'm attempting to check permissions on a user by using Permission helper within Jira. In the user field, when I start typing the user, two exact names and email populate. The names are the same, the ...
We'll be using Service Desk internally as a way for other teams to send requests to the Product Team. Therefore, for instance, the operations team would be the "customer", and the product anal...
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