Community resources
Community resources
Community resources
Jira Service Management
-
Hi all, We have project that is set to fetch emails from our on prem Exchange server. Everything worked fine until Saturday when it stoped with error: Unable to find valid certification pat...
- Question
- cloud
- jira-service-management
-
When I inspect the code to see what the format of the default icons are within service desk, it shows me that they are SVG. When I upload a PNG is appears pixelated, so I want to upload SVG icons, bu...
- Question
- cloud
- jira-service-management
-
Currently all the Notification Subject starts from [JIRA] then Subject followed by the [Issue ID] Is it possible that we can change [JIRA] to our Company name [IJM] in the subject of a notification?
- Question
- cloud
- jira-service-management
-
When users create a ticket with an approver field they can not search for other users. As an administartor I obviously can. When the user types the full username into the approver field Jira det...
-
Hi All, In my Service projects in JSM, how do I tell Jira to only send Resolved notifications after All Required fields that are required for the transition to be accepted are completed? Currently,...
- Question
- cloud
- jira-service-management
-
I work at a SOC and I want to make a automation that sends a email to the "Request participants" with a list of all of the open tickets that are in the status "Waiting for Customer," but I also only ...
- Question
- automation
- cloud
- jira-service-management
- jql
-
...omparison return true. But Scenario 2: participants = {John, Pierre, Alana} cfValpart = {Pierre, John, Alana} The comparison return false. (Where it should be true) I have use to the f...
-
I see road map items for confluence and software for meeting HIPAA and signing BAA's, but nothing for Jira Service Management, which is where most health care organizations would actually need HIPAA ...
- Question
- cloud
- jira-service-management
-
Currently we are creating alerts in Opsgenie from New relic and these alerts must be created in JSM and we already have this in place. Now what we need is to have an option to customize the data in t...
-
What add-on apps can I use for JIRA Cloud to send a custom email as replacement for Scriptrunner? In which I could send a notification that I can configure it on transition in Workflow.
- Question
- cloud
- jira-service-management
-
Atlassian Access uses a different billing model from other Atlassian cloud products. Atlassian Access is billed per organization. You will only pay once per each unique billable user in your org...
- Question
- cloud
- jira-service-management
-
As soon my ticket gets assigned, I need to add a custom public comment/mail to my customer/reporter - by the assignee, acknowledging the ticket. I've tried using automation for jira, but it only h...
-
Hello, I am facing problem with the left navigation menu items in service management. Whenever I click on any option from "Project Settings", it redirects me to "Issue" page for some option. How to ...
- Question
- cloud
- jira-service-management
-
We have integrated new relic with opsgenie and Can we customize summary & description in the alert created in opsgenie, I don't see the customization option on the integration page.
-
Hi, Atlassian. We want to provide direct url to our customer. When I create project in project configuration, it seem to possible to connect direct url using url text box. How to connect to...
- Question
- cloud
- jira-service-management
-
Hello everyone. After account registration, domain registration I was redirected to my domain page with button Download App. I’ve downloaded this app, opened it but when I try create new p...
- Question
- cloud
- jira-service-management
-
Hey everyone! Please tell me about the following question: 1) the user sends an email to the address specified in our service desk; 2) based on his letter, a request is created; 3) is it possible...
-
Jira or ?
- Question
- cloud
- java
- jira-service-management
-
How to get a list of users are accessing from mobile app
-
I want to create an automatic answer fot the issues that are created in no labor days or in hours out of work. I know how to create an automatic answer, but I dont know how to make que SQL for get t...
- Question
- cloud
- jira-service-management
-
I have a few issues that can not modify the value. I have permisions of admin. And this problem is only with a few issues. For example, for this issue SDEC-2121 The field organizations is not visi...
- Question
- cloud
- jira-service-management
-
I couldn't find how to file a bug for Opsgenie, so I'll try this instead. When you have dark mode enabled on the website and click the "?" button in the top right corner, the "contact support", "vie...
-
Hello everyone, I have an issue that not every email that I receive in my email account is being redirect to Jire service management. How can I solve this issue, where should I look for in gmail or...
- Question
- cloud
- jira-service-management
-
One problem my IT is constantly running into is stepping on each other's toes when it comes to replying to service desk tickets. Person one started typing, person two will send their reply whil...
-
I am trying to pass multiple values through a custom field mapping. From what I seen in this thread, https://community.atlassian.com/t5/Answers-Developer-Questions/Mapping-multiple-values-from-a-cust...
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Friday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |