Community resources
Community resources
Community resources
Jira Service Management
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Is there a possibility as an agent to attach files without the user having to login?
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Do we have feature in workflow weather to connect 3rd Party application through REST API service and proceed to further workflow process depending upon response and complete the process. If we have ...
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I have setup SLA for "Time to resolution". When the status is WORK IN PROGRESS, it will start counting the time. Then when we are waiting for the reply from customer, we put the status as WAITING ...
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Closed and Resolved tickets are moving back to In progress. Please let us know how to stop this
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Hi, We have ~300 backlog items with hierarchy task->subtask. Subtask is used to breakdown the work per multiple teams/products. To start using scrum we need to move subtasks to story level...
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One of my favorite (if not THE favorite) features that Atlassian has recently rolled out is the ability to do Approvals by Email within Jira Service Management (JSM). This was in response to a long o...
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Aside from the bell on the right-hand-side - how can I tell if I've received new emails? For instance, an open thread with a client, and I need need to see that one new reply from the client. How to ...
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I have created SLA's for time to response and time to resolution. All the time to resolution SLA's are being applied correctly, but the time to response SLA seems to be being ignored and sets 72 hour...
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Les comento que cuando realizo mis informes para presentarlos al cliente, las solicitudes creadas son inferiores a las solicitadas resueltas... Alguien sabrá el motivo? Saludos
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Hello, this seems absurdly silly. We are using Jira Service Management Cloud. On a JSM ticket, an attachment was uploaded to the Issue but not attached directly to a comment. At a late...
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We want to add Flags to Jira Service Management issues to easily note items that are blocked because of known Atlassian issues. I know we can do this with a new workflow status, but for us, that isn'...
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Hello, like in this question: https://community.atlassian.com/t5/Jira-Service-Management/Do-we-have-to-pay-for-project-Viewer-roles/qaq-p/1324437 But in the role permission tab it doesnt specif...
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We would like to make Confluence Questions available to our customers when they search the knowledge base through the Jira Service Management portal. Is this possible? Thanks!
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Hi, I'm configuring a new issue security level and currently testing. I need to allow the customer the option to Shared with other customers. At the moment when I share the request/issue...
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Hi everyone, I'm stuck with showing articles in categories on Service Management portal. I have some articles created and published, I created a new category, I added two articles to the category a...
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Hi all, in Jira Service Management, in the Customer Portal I can't see anymore the number of issues in the dropdown menu near the User Profile. The number is still on the HTML under openRequestsCoun...
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How can all users of the Service Desk Portal see all the Issues that have been entered by the Service Desk Customers in 1 specific project. I have a group doing UAT testing, they want to be able to ...
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Hola, Necesito de su ayuda, Estaba revisando las incidencias y me falta una, es decir, tengo la incidencia 1 y 3 , pero me falta la 2... busque pero no la encuentro. Ingrese a Filtros > Todas las ...
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Hi, After upgrade from 7.13 to 8.13.4 auto approve automation dont work. When - issue created If- issue matches - User=currentUser() Auto-approve- approve. Can someone help me?
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I need to send a notification to a certain user after an issue has been in a specific status for two weeks. I believe I can do this through automation rules but I am unsure what triggers etc. would b...
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I would like to add custom fields to the approval emails, which have the "Approve" and "Decline" options embedded in the email body. When an approver is notified, they should be able to see w...
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Is there a way to identify deleted alerts or an audit of the alerts that has been deleted.
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Hi All, We want to introduced new status in workflow. But we are facing some doubts like 1)We have one custom field as Technician Office Code in which we set the value of TCS and NIA. So let me ex...
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Hi. I'm using Email this Issue with JIRA SErvice management, and we want to ideally use this as a way to reply to customers (instead of the reply to customer comment option). But I run into the pro...
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Hello! In his servicedesk portal, the client wants to see the date the request was created and the assigned responsible person. Please tell me how to set it up?
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| June 18, 2025 4:57 PM PDT |