Community resources
Community resources
Community resources
Jira Service Management
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Hi Community i am using Create a sandbox and Copy data to sandbox this two functionalities, based on this document, to copy data from prod to sandbox. But the data of Jira software( for example： pro...
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I have simple question. How can I show / hide the button (link) on the top left pain where it says "Queue", "Service Request", "Incident", "Problem", "Change"?
- Question
- cloud
- jira-service-management
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I tried to configure some examples within Jira and it accepted the condition under the SLA settings:
- Question
- cloud
- jira-service-management
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I am very new to Insight and IQL and forgive me if I ask the question incorrectly. The best way of explaining the issue is that I want to be able to have a drop down list for example that contains Co...
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Hello everyone, I'm trying to create automatic Opsgenie alerts from Jira Service Management, actually this is working but alerts are always creating with P-3 Moderate priority, and I wish this could ...
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Hello, currently, we're trying to clean up our data in our service desk. We have a multitude of organizations created but I need to move the emails listed under Project Settings > Customers to the...
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Hi - I have set up a custom gmail account into our service desk and see incoming customer emails correctly. When I reply to those emails from the JIRA ticket I find that an NEW thread is created and ...
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I have service requests that are handled by more than 1 team. What is the best way to build a workflow to accommodate this? Do i build 1 workflow with statuses that transition to the other t...
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Hi, I'm trying to reorder queues created in one of projects of my JSM cloud instance. Unfortunately I can't reorder them. Is their any way to do this?
- Question
- cloud
- jira-service-management
- queue
- reorder
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We setup a company e-mail account to use for Jira Service Management ticketing (cloud). Most e-mails sent there get a ticket created in the project. Some are skipped. I check the in...
- Question
- cloud
- jira-service-management
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We are trying to get a list of fields for a given request type. Unfortunately, the hidden fields with preset values are not returned using the REST service: /rest/servicedeskapi/servicedesk/...
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Hi, We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields. Basically, we want to have a custom field where if option A is select...
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For example if Portal Groups relate to different services I'd like to have one "Report a System Problem" request which is available under multiple Portal Groups, and automatically define the "Af...
- Question
- cloud
- jira-service-management
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Hi all. Working on setting up a small service desk for external customers ONLY and can't seem to sort this out. I have all necessary permissions. We are looking to "force" cl...
- Question
- cloud
- jira-service-management
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We’re excited to announce that our new integration with Snyk is currently in beta! Snyk is a developer-first security solution that helps organizations use open source and stay secure. Integrate Snyk...
- Article
- opsgenie
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Hi! I have 2 projects.. 1 = Software Project - I use a Kanban view and got a few people who are on this project but 1 owner essentially 2 = Service Project - List v...
- Question
- cloud
- jira-service-management
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Hello, we are using Jira for the development team to open and manage tickets. I want to be able to connect a person who requested a development to the ticket, and every time there is a progress of ...
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After mapping all fields from Azure AD to JIRA using the Plug in 'azure AD Attributes sync for jira' every other information is displayed as they should apart from the phone number. It is appearing i...
- Question
- cloud
- jira-service-management
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Hi I need some help to customise the service portal, as per my screen shots how do I change the wording on the service portal on the parts i have highlighted from the back end. I cant see where I can...
- Question
- cloud
- jira-service-management
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Hello, I would like the customer that raises a request to view (when creating an issue) a file with a pre-uploaded specific file. He may then be able to download it. I tested the issue field a...
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I've created a dashboard for our help desk. I would like it to be the first thing people see. But when I enter the project it seems to default to the last view I was using. And I see nothing anywhere...
- Question
- cloud
- jira-service-management
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Hi Guys, Hoping someone can help I have a field on our Portal page called Share With which is locked and not all of our projects are showing in the drop down. I think this field comes from Organizat...
- Question
- cloud
- jira-service-management
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When someone sends a ticket via email it gets assigned the request type and they receive notifications and responses. But when we create a ticket on a users behalf the request type is blank, so they ...
- Question
- cloud
- jira-service-management
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In service desk projects, we cant use "share with customer" button. Every comment is coming in internal. Then we need to edit, after edit "share with customer" button comes. But this is not the true...
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JSD doesn't respond and stuck on progress wheel when clicking on Create button for incident and tickets.
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