Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to clone a ticket based on ticket workflow status to a different board via automation
Hi there We are trying to implement JSM workflow at the moment, but stuck on how to implement automation from a Service request to an Existing Board What we have so far : JSM Project A&nbs...
- Question
- cloud
- jira
- jira-service-management
- workflow
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Hi Insight shows 0 Object Count for all schemas But there are objects in the database Re indexing insight takes 58 seconds and nothing changes after that. How do I fix this?
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Hi! I am trying to set up very simple automation. We're getting mail to support mailbox with alias from the product: product.support@company.com Ticket is being created, Request participan...
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Hi all, we would like our customers to select a "parent" issue which we link to their new request. Currently, we do this via a simple text input field. However, even with validation users could ent...
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How can I link Service Desk and JIRA Software project such that the tickets being deployed in Service Desk can be grouped in JIRA Software project Release functionality?
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Jira Service Management (JSM) serves as an innovative ITSM system for dev, IT Ops or business teams. Through an integrated service desk, customer or user requests can be worked on. Furthermore, issue...
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Hi, I have users in a multi user pircker which is an array list. I want to remove them from group "jira-software" . How to achieve same? I don't want to pre define the list of users as user ...
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Hi, I want to return a result which is like, number of issues that were assigned to a group eg. 'xyz' on creation this is ok, but the latter part of this is, then this 'xyz' group routed those ticke...
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Hi all I am new to JSM and struggling with reporting. How do I create reports\filters\dashboard that allows me to report on monthly stats without having to go into each report per month and update ...
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How to search for issues not created in the last 90 days. In other words, how do I search for issues older than 90 days to see which ones are aged tasks.
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It is possible to disable e.g. Czech Language in JIRA Cloud - on a global level? We want to push our employees to use Jira in the English language only. Thanks
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...bsp;{ "SD_PUBLIC_COMMENT": true, "value": { &n...
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Estimados En mi ambiente de JSM Cloud, tengo un grupo de agentes y si uno ellos debe aprobar una "solictud de servicio con aprobación" funciona muy bien, pero la necesidad es que el aprobador sea un...
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Hello, We have a request from one client to increase the file size of the project. I'm worried about the impact for other projects, could you please tell us the consequences.
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Hi Is it possible for customers to @ colleagues in public comments on service desk For example could I comment "Looks good...can you test please @Bob@bob.com? Or ...
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If you have been working with Jira Service Management for a while, you may know that it’s not possible to prevent notifications to be sent to specific customers or organizations. When turning off not...
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Jira Service Management bug reporting capabilities empower everyone within the organization to easily report software defects by leveraging a Jira Service Management portal. Bug reporting portals are...
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Are there any docs on how to create scripts for OEC and how to use them? I have the OEC service running on a local server. How do I use OEC? Thanks, AG
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We recently launched a new ERP system for HR and Finance. To the end-user it is a single system. In order to better serve the users and provide a streamlined way for them to submit reques...
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I am working on an automation that would automatically send an email to a certain user when a certain issue field condition is respected. However, I am only abble to include one value. I would like t...
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Jira Service Management provides some excellent templates to help you get started. One template is HR service management and it provides a great way to help new employees on-board and off-...
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We have a need to have permanent message display that informs the users about a knowledge based document they can review as new hires. Right now it is in the announcements banner, but this is not a g...
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I have created projects in Jira Service Desk (Cloud) based on the different departments within our company. I have a Project called Quality that lists (or should list) all of the different forms for ...
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I have 2 different projects. I need to share the customers, instead add one by one. Thank you
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Atlassian has created a plethora of project templates for Jira over the last couple of years. This makes it easy for anyone to get started using their products. Each template has been tai...
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