Hi We have 2 different sets if customers that we talk to and they know us by different names. Is there a way that we can set the customer up so that they can only contact us one way and...
I want to change the value of the priority field through automation. When a ticket is in a curtain status for, let’s say a week, than I want to change the priority to a higher level. I’m working with...
I have imap collection at jira system level collecting email, emails from unknown users are ignored. Senders who are sd users are processed ok. I can add unknown users to service desk and don’...
Hello, Currently Jira Service Desk is setup to recognise the ticket reference (or key) in the subject field of an email. So for instance, if my reference in the subject field was 'INC-100' , it woul...
When creating a customer under their respective organisation, they dont appear in that organisation? This is URGENT as these customers need to start using Jira Service Desk from tomorrow. Help!
I have done bulk linking of issues with the help of external system import. I tried bulk remove linking issues with the help of import but seems like it is not working....Can u please guide how can w...
Hi all, I'm a newbie in Jira. In our ServiceDesk project the number of rules is limited by 30. Is it possible to increase it somehow? Thanks.
Hi Im trying to run this script described here https://community.atlassian.com/t5/Jira-questions/Scriptrunner-Adding-organizations-when-a-Service-Desk-issue-gets/qaq-p/924365 I want to add organiz...
Hi there, we added organizations and customers in bulk a couple of months ago when we started setting up our Jira Service Desk project without sending invitation mails, since we wanted to perform qa...
Sup there community Trying to figure out how i can get JIRA to send a response via a comment as an actual like you would be sending from outlook rather than the JIRA ticket response. Ive ma...
In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use and both happens in the same instance. As of now if the client m...
too many queues are there, what is the best way to suggest for agents to have 1- have reports instead of queues 2- or use dashboards using "filter results"
Seems a similar report was opened https://jira.atlassian.com/browse/CONF-43601 this was fixed in 1000.279.0 14/Sep/2016 - but has current comments - last user comment was ...
Hi All, The organization is moving away from Legacy Auth after the April 2019 exploits and wanted to know how else can I configure an email listener without using the IMAP/SMTP/POP protocols in JIRA...
resolved!
How can I set up a field that my customer can use for tagging tickets and they can use that for searching as well. I was thinking about using Labels and tried this out. It seems that support t...
I need to creat a filed for the customer signature after resolving the issue
Hello, On the Service Desk Detail page where there is a field called Type:, if you click the drop down, you get Incident and Service Request. Does anyone know if we can add more items to the d...
I want to use both features of customer service desk and project manager in same project.
Hi, I have a problem loading JSD queues in external network. Checked HAR file and observed attached error. Same setup works fine in internal network. Referred below link: https://confluence...
ugraded jira to 8.3.2 but servicedesk cannot be upgraded. Tried fresh install and data restore from xml backup no way. Tried reinstall via "System->Applications" but at the end of the in...
My goal is to have a comment added to a request if the Time in Status is lets say 2 days. My question is do I need to configure SLAs for this automation rule to work or will it work without co...
Hello, When I use the search function to search for resolved tickets, one request type doesn't work. For example, I can search for resolved AND contract request and they all show up, but when I sear...
Hi, Is it possible to extract all tickets in one file (csv, sxls, ...) with all historic: I mean different changes of status of all tickets. Thnaks for your help! Regards
What does the JSD automation rule condition exactly tests? Why do I ask? Because I have a customer user, for whom this condition "user is not an agent" says "false". And I can't find the problem: Th...
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