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Can I connect the same Jira project to multiple Halp queues?

Donavan Trieu August 31, 2022

We have one JIRA Service Management project that we use to manage requests across multiple departments - these requests are split by different request types. We would like to use multiple Halp queues and triage channels to manage these requests, so that each team can have their own triage channel. 

 

I know that Halp already has the functionality to only associated specific request types with a queue, but can we do that with the same project across multiple queues?

2 answers

0 votes
Nadim Mouawad April 12, 2023

Hi @Mikael Sandberg is there an update on this issue ? We are also looking to do this for our teams. Is there maybe a workaround ?

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 12, 2023

Halp is set to be discontinued on June 4, 2024 and will instead be integrated in JSM and the new virtual agent. You can see the announcement here, The evolution of Halp into Jira Service Management Cloud 

Nadim Mouawad April 13, 2023

Thank you for the update. We are using JSM and the virtual agent but we still can't have many triage channels. We would like to have many in order to divide requests between our teams and therefore establish clarity. Will this be possible after 4th of June ?

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 13, 2023

Based on the announcement my guess is that triage channels will go away and you are only linking your JSM project to a request channel. Will you be able to have multiple request channels? I would think so, but do not have a definite answer...

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 31, 2022

Hi @Donavan Trieu,

Welcome to Atlassian Community!

Yes, you can have multiple request channels connected to a single JSM project, all you have to do is invite Halp to your request channel and then connect it to the right queue in Halp. 

Donavan Trieu August 31, 2022

Hi Mikael,

 

Thanks for the quick response. I'm actually wondering about multiple Halp queues connected to the same JSM project. This would allow us to have separate triage channels by JSM request type. Thanks!

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 31, 2022

No, you cannot connect multiple Halp queues to a single project, there is a one-to-one relationship between the triage channel and the project. You can find more information about it here.

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