Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Thread responses are posted "On behalf of user"

Mark Koekemoer
Mark Koekemoer Nov 07, 2022

Atlassian Assist posts messages in Jira with "On behalf of userr_name" from Slack threaded responses. How do I switch this to just post the requester information, not Atlassian Assist's "On behalf of" qualifier?

Answer
Watch
Like Be the first to like this
355 views

1 answer

0 votes
Andrew Homeyer
Andrew Homeyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 22, 2022

Hi @Mark Koekemoer

Assist uses email matching between the Slack user and the Jira user to find the user to act on behalf of when posting comments. If the user is posting an agent response in Slack, also verify they're an agent in JSM.

This only works for JSM Cloud, and not Data Center due to API compatibility. 

Reply

Suggest an answer

Log in or Sign up to answer
Halp
Halp
TAGS
AUG Leaders

Atlassian Community Events

See all events