Users are being prompted repeatedly to open a ticket via Assist in Slack

Dawn Bowles August 10, 2022

Since we moved to Slack Enterprise Grid some of our users are getting prompted multiple times a day to open a ticket via Slack Assist. We have checked and cannot locate a setting that would cause this. Anyone have any ideas on how to prevent this?Screenshot 2022-08-10 114228.jpg

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Dawn Bowles August 16, 2022

It looks like this was all down to users using emojis that were tied to ticket creation. Those frequently used emojis were changed to resolve the issue.

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