Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Unable to connect to a Jira project

I've followed the KB article to allow Halp to see/connect to projects in Jira Service Mgmt. However, Halp still can't see any of my projects. Steps taken so far: 


- Followed this KB article

- Removed/re-added the Jira integration from Global settings in Halp


Not sure where to go next. Any help would be much appreciated.


1 answer

1 accepted

0 votes
Answer accepted
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 29, 2022

Hi @raj 

It looks like Halp can't see your projects, it's a matter of permissions I think. Check again your permissions cause maybe the app user you authorize in the permissions is not the proper one. 

I hope this helps.


Thanks @Dam


It turns out I had to add the Halp app from within JSM - as soon as I did this everything started working. 

Like # people like this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events