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Unable to connect to a Jira project

I've followed the KB article to allow Halp to see/connect to projects in Jira Service Mgmt. However, Halp still can't see any of my projects. Steps taken so far:

- Followed this KB article

- Removed/re-added the Jira integration from Global settings in Halp

Not sure where to go next. Any help would be much appreciated.

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Hi @raj

It looks like Halp can't see your projects, it's a matter of permissions I think. Check again your permissions cause maybe the app user you authorize in the permissions is not the proper one.

I hope this helps.

Cheers,
Dam.

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Thanks @Dam

It turns out I had to add the Halp app from within JSM - as soon as I did this everything started working.

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Unable to connect to a Jira project