Hello! Currently we are facing next problem in our organization. We have two SLAs - Time to First Response and Time to Dispatch. Both start when ticket is created, and first stops when comment f...
Hi everyone, In Jira Service Management (JSM), when a request is submitted with the wrong request type, changing it isn't straightforward. First, you have to change the issue type, then assign a new...
Hi, I am trying to add an Automation Rule block within a VSA flow. I have created a rule triggered by Conversation Flow Step. And yet, I can; t see any rule that I could use in the list when...
When I put the table in the JIRA ticket and it autoformat and shrink & give weird format. How do I disable this?
The general Atlassian EOL policy doesn't really seem to apply to Sourcetree since 3.4 came out in 2020 and the usual "2 years after initial release" would make it EOL'd in 2022. Anyone know if there ...
Hi, How do I import tasks from an excel file into an existing company managed project? Thank you
Hello, I want to disable the sbumisson of a new request when user hits enter. We need to restrict the creation of new ticket only when the "send" button is clicked. I am using JSM Cloud but I...
Hi, so I want to change my email address to something else, and the deleted the other account holding it. The 14 day period is already over though. It still tells me the email is in use.
Rovo Dev don't work in my Termux: I try to use the auth login: 'acli rovodev auth login' and enter the email and token but get '✗ Error: authentication failed' I even try 'echo 'API...
Question Of The Day 🙋🏼♀️❓ We invited AI into every corner of our work for speed and scale. Now we face a new challenge: How do we protect the spark that makes our brand unmistakably us?” ...
I noticed that I only see 5 projects in our Jira instance when selecting All Projects but when I was creating a new project today I noticed a very large number of projects out there and while checkin...
I am trying to set up ssh keys for my pipeline. I've done this many times before and I'm familiar with the steps, but for my past two projects I've not been able to fingerprint my server. I know abou...
When using SmartValues in an automation (trying to make a dynamic comment depending on IF conditionals), I am having issues with a function chain which returns true, not working properly when I e...
Hello, I’ve recently reorganized our tasks by creating epics and dragging the relevant tasks under each corresponding epic. However, I noticed that even after doing so, the tasks (e.g., WCE-41, WCE...
I am trying to create a automation flow where if I change the status of parent the child status moves with it . And same thing when Child status change parent move with it . It doesn't work when I ch...