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Can i get an email address or someone to actually contact for help?

Sarah Pleasant
Sarah Pleasant
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August 6, 2026

I must have accidently signed up for a free trail of premium, but I don't want that and I don't want to be charged.  How can every "help" option sends me to FAQ and the "cancel" button they tell me to click on doesn't exist.   This is ridiculous. 

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Nivedhya Vikram1
Nivedhya Vikram1
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2026

Hi @Sarah Pleasant ,

I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

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Sarah Pleasant
Sarah Pleasant
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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August 7, 2026

It's been canceled.  Thank you! 

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