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Can i get an email address or someone to actually contact for help?

Sarah Pleasant
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2026

I must have accidently signed up for a free trail of premium, but I don't want that and I don't want to be charged.  How can every "help" option sends me to FAQ and the "cancel" button they tell me to click on doesn't exist.   This is ridiculous. 

1 answer

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Nivedhya Vikram1
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2026

Hi @Sarah Pleasant ,

I am raising a support ticket to assist you further with this issue. You will receive an email from our end with more details and next steps.

Sarah Pleasant
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 7, 2026

It's been canceled.  Thank you! 

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