URGENT: Organization Admin leaving company – need Organization Admin role transfer

[Marion Baillat]

Hello Atlassian Team,

I am an administrator for our company’s Atlassian Cloud environment, including Jira and Confluence.

Our current Organization Administrator will be leaving the company shortly, and we are currently unable to complete the necessary Organization Admin handover directly. This person is not collaborative with the upper management anymore. Hence why this email.

We therefore need assistance from Atlassian to ensure continuity of administration and access to our company’s Atlassian environment.

I already have administrative access, including User Management administration, but I do not have sufficient permissions to assign or change the Organization Admin role myself.

Could an Atlassian team member please contact me privately or create a private support case so that I can provide our site URL, account details, the administrator information, and any company verification required?

We need the Organization Admin role transferred to me as the authorised administrator for the company.

This is time-sensitive, as the current administrator will be leaving the company shortly.

I would prefer to provide all identifying information, email addresses, and supporting documentation privately rather than through this public Community post.

Thank you very much for your assistance.

Kind regards,
Marion

[Viswanathan Ramachandran]

hi @Marion Baillat 

Your current organisation admin should be able to grant this to you if they are still in. 

Or submit a ticket via Atlassian Support Contact under Billing, Licensing, and Account Issues.

Or you can ask your IT team to temporarily grant you permission to the outgoing org admin mail box and you can trigger a password reset via admin.atlassian.com 

[Marion Baillat]

I agree but this is where the problem lies. This person who is the organization admin is not collaborative  (more or less got pushed out by the higher ups) or whatever is doing is not really working.... It should not be that hard... it is very frustrating! 

[Viswanathan Ramachandran]

Hi, I'm sorry to hear that. I just added/amended my reply. 

[Marion Baillat]

All good, thank you for reaching out. I tried the above too, as practical link, the options are  slightly different but it is redirecting me to documentation only instead of getting a support ticket with someone.The reason is my company is on a free plan so I cant get any support ticket 1 -1 support. 

[Marion Baillat]

We are a small company of 20 ish. We dont have IT per se, I checked with my security person but he's got same privilege as me so we are stuck.

[Viswanathan Ramachandran]

Hi,

you can also use the chat option there to speak with live agents. 

Or access the direct link https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

You will choose 

• account details
• SEN/EN
• click need more help
• scroll down and click submit support ticket
• enter the details

I understand you're on free plan, they can still answer and advice.