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Getting error and unable to access ticket portal

SGalaxy
SGalaxy
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August 6, 2026


jira.png
Hash 1YYYB6L
Trace 9bd98a78eb6b46c6aa8c2cf6f5e7a124

I'm getting this error message and unable to access my ticket portal. Tried to launch in Incognito and clear cache but to no avail. Appreciate if anyone can assist and advice.

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Trudy P Claspill
Trudy P Claspill
Community Champion
August 6, 2026

At the time you all reported this problem there was an incident occurring on Jira Cloud. You can see the details here:

https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h

The issue was resolved at 01:46 UTC.

When multiple reports of the same type of issue are being posted at about the same time in the Community, or you think you are having a system wide issue, it is always a good idea to check Atlassian's Status Page for active incidents.

https://status.atlassian.com

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