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  ¿En este ejemplo podría ocultar el nombre de Eduardo para que el cliente no viera que agente le contesta? ¿o es imposible? no veo la opción.   Gracias

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  I read that no ticket is really closed (even if done or rejected) until the resolution has been fixed.   Unfortunately, I have no idea how to set the resolution: neither in the ticket ...

• Question
• cloud
• jira
• jira-cloud
• jira-software

I read that no ticket is really closed (even if done or rejected) until the resolution has been fixed. Unfortunately, I have no idea how to set the resolution: neither in the ticket configuration,...

• Question
• cloud
• jira
• jira-cloud
• jira-software

When I extract the "time in status" via a google sheets addon it gives the following string: 10180_*:*_1_*:*_30579_*|*_10182_*:*_1_*:*_10061   I know the first value is the id of the status, ...

• Question
• cloud
• jira
• jira-cloud

Hi, we need to upgrade the API key for our Gitlab integration (we're not using one without expiry date). There seems to be no easy way to update the key, so we're wondering if we could recreate the i...

• Question
• compass

I'm working on creating an automation that updates an Epic's status whenever one of its subtasks is transitioned what is the best way to do this? 

• Question
• cloud
• jira
• jira-cloud

Hello ! Is anyone able to tell me which project permission is related to the release's attachments ? I have users (roles) that can add attachements and others don't, and by reading the list of proj...

• Question
• attachment
• cloud
• jira
• jira-cloud
• release

Hola, buenas tardes. A la hora de hacer un comentario sobre un ticket de nuestra instancia de Jira Service Management Cloud version, se puede hacer como "Añadir nota interna" o como "Responder al cl...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We have a team-managed project where in the last week or two, the status drop down (i.e., to change from To Do to In Progress) that is normally on the right side of the Issue Detail screen has moved....

• Question
• cloud
• jira
• jira-cloud

Hello Community, We plan to perform a full data copy from our JIRA production environment to our Sandbox. We are concerned about the internal IDs of the custom fields in the Sandbox instance post-co...

• Question
• cloud
• customfields
• jira
• jira-cloud
• sandbox

I would like to pull a .csv file from my goals list but I need to include the "progress" in the report, I went through some of the guide and it says you need to have a specific permission. I am not s...

• Question
• atlas

Bonjour,  Je ne me rappelle plus comment on fait sur une carte pour changer automatiquement la couleur de la carte selon de la date limite. Plus sur           &nb...

• Question
• cloud
• trello
• trello-cloud

...torage for critical industries. Overview Security of Critical Infrastructure Act 2018 Canada (PIPEDA): Requires local storage for public-sector data in specific provinces. Official text - P...

• Article
• atlassian-cloud
• data-residency
• forge
• jira-cloud

Hi ,    as a Jira administrator I was requested to approve a request for use of an app  in   Teams called Jira Cloud, where you can get notifications like in mail.   Wh...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am trying to write a JQL query to fetch the report for Request Assignment Group( Single Group Picker) field value change from one group name to any other group. I have tried, Project = "" ...

• Question
• aql
• cloud
• jira
• jira-cloud
• jira-service-management
• +5 more tags...

I am moving to Jira and need to move my existing Project Schedules from Ms Projects.

• Question
• cloud
• jira
• jira-cloud

Good day,   I have a field called Date reported which is a date picker custom field. When I create a query filter I can see the values, but when I open the file in excel (chose open in spreads...

• Question
• cloud
• jira
• jira-cloud

Hello everyone, I am trying to import some tickets into Jira and link them to an epic immediately during import. For testing purposes I exported data from 1 ticket (all fields) and tried to import ...

• Question
• cloud
• csv
• csv-import
• import
• jira
• +2 more tags...

Hi, I'm exploring Atlassian Goals to track OKRs. Is this feature still in Beta? Is there a limit of goals, projects, and users per organization? (not per team, but per organization using the produc...

• Discussion
• goal
• okr

Any idea how I can remove JSM from a "trusted user"

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, we have a field that is used in 2 different screen schemes but I want a field to be required on only one of the the screen schemes. is that possible?

• Question
• cloud
• jira
• jira-cloud

Hi  We have set the validation in rule definition if field A is dropdown(x, y, other). Field B is userpicker validation is if Field A is select "other". then Field B is mandatory to full messa...

• Question
• addon-com.vertuna.confluence.plugins.confiforms
• confiforms
• confluence
• confluence-data-center
• confluence-server
• +2 more tags...

good day,  I am trying to log into my account so i can disable the email address that is connected to this account, but it wont let me log in. all correspondence from Jira is being sent to me c...

• Question
• cloud
• confluence
• confluence-cloud
• jira-service-desk

Hola! Necesito enviar un lookupIsuues con un listado de issues con url y descripción y no estoy encontrando el formato correcto, me podrían ayudar? Cuando envío el mail solo llega la key

• Question
• cloud
• jira
• jira-cloud

Hello!  I have an automation that we remove the sprint when something is marked as invalid.  HOWEVER, we are incorrectly calculating velocity when we do this because we do have pts being wo...

• Question
• cloud
• jira
• jira-cloud