Jira

This is an urgent university project. I need direct help from Atlassian support to recover my account.   Hello, I am unable to access my original Atlassian account. My email address appear...

• Question
• cloud
• jira
• jira-cloud

Hi, I created a notification event (Issue Updated / Issue Moved – Send Mail for Project Role) and added it to the Notification Scheme with the respective project role. I also added this event as a...

• Question
• cloud
• jira
• jira-cloud

I have created 2 automation rules.  test 1 test 2 With both a condition, if field A filled (test 1) and if field A is empty (test 2). But I see both automations in the action button. I only ...

• Question
• cloud
• jira
• jira-service-management
• jira-service-management-cloud

Running the latest JIRA LTS version. We are currently exploring a migration to Jira Cloud. It appears that the Jira Cloud Migration Assistant is not supported in JIRA 11. Given Atlassian’s strong p...

• Question
• data-center
• jira
• jira-data-center
• jira-server
• migration-customer-care
• +1 more tag...

I'm trying to solve an issue and have run out of ideas and suspect I might be approaching this the wrong way and there could be a easier solution that is escaping me, so I though I would post it here...

• Question
• cloud
• jira
• jira-cloud

hi  I wanted to test a feature so I used a trial Jira  but the plan automatically changed to standard and I can not see any Cancel subscription button. any idea how can I cancel my subs...

• Question
• cloud
• jira
• jira-cloud
• subscriptions-and-billing

We are unable to start or close the sprint even if my role is administrator. Please help everytime its failing when we trying to start the sprint On Completing sprint we are getting below error mess...

• Question
• cloud
• jira
• jira-cloud

Hi, I am an Organization Admin. Under my organization, I currently have multiple Atlassian sites, for example: phenota.atlassian.net phenota-team-ik8d89fd.atlassian.net phenotaproduct.atla...

• Question
• cloud
• jira
• jira-cloud

The  id  field in the Workflow Module -> Transitions -> actions is changing when I fetch records using POST or GET API. Has this been happening for more than 6 months, or is it a rece...

• Question
• cloud
• jira
• jira-cloud

Hi Team, I am using a Jira Cloud Automation rule to send an email to users in a specific Project Role when an issue status changes to a particular status (for approval). I am fetching the users’ em...

• Question
• cloud
• jira
• jira-cloud

I see spam notifications for atlassian at the top of the Jira page. "Tempo's Adaptive SPM vision | Watch the on-demand keynote with our CEO and CRO [Watch the Video]" "If 2026 priorities shift...

• Question
• cloud
• jira
• jira-cloud
• spam

Hi Team, I am using a service account API token in a Jira Cloud Automation rule to call this API: GET https://api.atlassian.com/ex/jira/{cloudId}/rest/api/3/workflowscheme/project?projectId=10018 ...

• Question
• cloud
• jira
• jira-cloud

Deactivated This user or their organization deactivated their account Details managed by the user   how can I re-activate as Admin? it doesn't give me the option (it is not a managed accoun...

• Question
• cloud
• jira
• jira-cloud

Summary Users with the newly introduced Manage Versions permission cannot be selected as a "Driver" in the Release Hub. The user list currently seems to filter users based on the legacy Administer...

• Question
• cloud
• jira
• jira-cloud

バックログでタスク作成時、日本語入力で変換を確定するだけで勝手にタスクが作られてしまう

• Question
• cloud
• jira
• jira-cloud

We’re excited to announce an upcoming improvement to the work item flagging experience in Jira software spaces, rolling out in January 2026! What’s changing? When adding or removing a flag for a ...

• Article
• cloud
• jira
• jira-cloud

We utilize Tempo Timesheets within Jira. Is there a way to search for work items that are in a status category of Done but no time has been logged in Tempo for it? I am not sure if this is more of a ...

• Question
• cloud
• jira
• jira-cloud

It seems like as of January 2026 this feature is no longer available in my project. Is there a way to add it back? 

• Question
• cloud
• jira
• jira-cloud
• jira-software

I had a workflow that allowed me to create a Jira ticket and set a label and component for a dynamic project, along with an issue type triggered by a form. Recently, my Slack account changed, and I l...

• Question
• cloud
• jira
• jira-cloud

Hi there! We currently have a department field that we want to auto-populate when users submit a work item into Jira. Do you know how I can set this up in Jira Cloud? Thanks!

• Question
• cloud
• jira
• jira-cloud

...ustomSerializedValue{value=nodeKey{nodeId='jira-2', key='com.atlassian.cluster.monitoring.cluster-monitoring-plugin:system-information'}, isValueSerializable='true', pluginKey='com.atlassian.jira.jira-c...

• Question
• data-center
• docker
• jira
• jira-data-center

My project had a user removed from it, but their avatars still show up in the backlog section in software boards.  I followed these steps but they didn't help because there is no issue assigned...

• Question
• cloud
• jira
• jira-cloud
• jira-software

Dear Atlassian Support, My Jira Cloud site qaflex0225mchebaniuk.atlassian.net was deactivated due to inactivity on December 17, 2025. I received a notification that data would be permanently deleted...

• Question
• cloud
• jira
• jira-cloud

Hello, My Atlassian account was automatically migrated during an organization change. Since then, I can no longer access Confluence on gspcloud.atlassian.net with my previous email. Internal IT d...

• Question
• admin
• cloud
• confluence
• error
• jira
• +3 more tags...

Under Personal settings/General there is an option to change your JIRA Homepage.   For You, Spaces, Dashboards.   No matter what we choose, it always comes up as spaces when lau...

• Question
• cloud
• jira
• jira-cloud