I have a rule automation set up in my project that creates a test ticket in the Zephyr project I am trying to set it up so if I transition the same statuses again the rule will not create another li...
Hello Jira community, I'd like to ask about a specific use case for the mobile app. Suppose a company uses EntraID as their IDP and wants to restrict login to the Jira Cloud mobile app to de...
I'm trying to give my client access to see only one specific project and not others. When they login they are able to see all projects. I've tried a couple different things: Add people - Ad...
I'm in the process of trying to filter my search results to exclude tickets that have comments with a specific build number mentioned in them. I have a JQL search configured to find tickets created ...
Hey folks, running into a strange issue when trying to create a new Plan from an existing project. If you try to make one, a message just pops up in the corner saying that an error occurred with a li...
If I create an issue using Jira Cloud in Slack, the request type field doesn't get populated in the ticket. How do I fix this?
Hi everyone, I need some advice on updating a single select custom field in Jira Cloud. Right now, the field has some fixed options, but new options need to be added daily or weekly from an externa...
Every single day I have to log in to Jira again with username & password, then with MFA. Usually, it emails a code. Other times I have to get a code form my authenticator app. If I open a fresh o...
Hi there! My team uses a kanban board and we've noticed that some tickets (bugs, epics, tasks) do not appear on the board. From what I can tell, there are no filters causing these tickets to be hidd...
I have gone through the community and support site and followed the directions for going to the issues page on the project and then selecting or filtering results. The next step is to select ex...
As a JIRA and Confluence admin, I continue to get emails all the time from users in JIRA / Confluence from across our company, every time they click on a premium or enterprise feature we dont current...
If there is any incident recorded, I want to sent out group communications to business. What would be the best approach. If there is a chance to create customised button, by clicking on it send the ...
In the activity section there are various rabs like transition which is showing incorrect data for time in status as 3 months where as when is showing 27 Aug 2023.so it should show 2 years but time i...
In a Jira Cloud instance, we need to limit the visibility of some system fields, such as original estimate or remaining estimate, for example. Do you know any solution for this? I don't think t...
Hello. There is a problem with copying the project. When trying to copy the project, an error appears, I attach the image to this question below. At the same time, I have all the rights to create cop...
I am starting a project using Jira, and just found out that my users can't delete stories. How can I make it so that users can delete any story, without adding them to the admins group?
Hello, We are trying to leverage the new `service account` feature on Jira Cloud in order to automate some flows. We created the service account, created an API Token, granted the service...
Hello, I'm using the updated search. First page url: https://mycompany.jira.com/rest/api/3/search/jql?jql=‹JIRAfilter› It provides the response: "root":{ "issues": &...
Hi all, Apologies if covered elsewhere, but I wasn't able to find anything on this, likely I just have the wrong terminology. We have a user portal setup within Jira, which works grea...
I have tried a dozen different ideas to add a checkbox to a richtext field. The text is rendered as a static "[" "]". I have tried many combinations of syntax. I can edit the work...
The Sandbox is a test environment, but without the Apps we cannot fully test. A good example is the need of JMWE. Can you advise is there a way to obtain this for the Sandbox since we are using the P...
We are looking to archive and purge all attachment files that are older than 3 years in our internal hosted Jira Data Center on Azure. The attachments are taking up most of the disk space on Jira hos...
I have a Jira Plan in Advanced Roadmaps to visualize all initiatives ( IN-XYZ ) across multiple projects, along with their child Epics and tasks. The Plan is currently configured with a Script Run...
I want to add the Microsoft Team name as "Cloud Operations" in the field, however it is not getting reflected with any results.
Hi, I have created an workflow and want, each time a user moves a ticket to some status, for him to have a message asking him to add a reason why he moved it (from given) reasons. ...
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