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Community resources
Jira
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I have been working to do an initial upload of my parent tasks into our Jira project space. I continuously received this error After trying to associate the Issue Key or Issue ID (both of whic...
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I accidentally increased the number of Jira users, but I only use the free account. I have already deleted two users and now have nine. How can I regain access to my account?
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brandi.rayfield.2@alight.com doesn't have access to Jira on alightclientteams.atlassian.net. This is the rror message i am receiving.
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Unable to create new issues in Jira project. Error incorrectly claims required fields are not filled
Our team has lost the ability to create new issues in Jira. This applies across all projects in our cloud server. When we attempt to create an issue, an error appears showing the Start Date and Durat...
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I recently changed back to the old version of the issue navigator when looking through filters trying to find functionality that I couldn't in the new issue navigator. However, I'm unable to swap bac...
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We are trying to use the Capacity View in Advanced Roadmaps (Plans) to manage team and user capacity. We add the effort estimate under the "Original Estimate" field in hours, and set the Start ...
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Helloo, for a few days me and my colleagues are not able to use the "Log work" function on the tickets anymore. When clicking on it, we get a "502 Bad Gateway nginx/1.18.0" message...
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I have been trying to import a CSV into Jira, but I keep getting errors. The first way I attempted to do it was by going to the 3 dots on the right and selecting "Import work items from CVS." ...
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The Jira board shows the following in Stardust project: Stardust PMO Dashboard __MSG_gadget.Roadmap.subtitle [] St...
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Boa tarde, estou recebendo a seguinte mensagem "Hash JNGIBQ Trace 9115a60518dd4bb18957add7957c4636" quando entro em equipe depois clico em "adicionar pessoas" aparece a primeira tela em anex...
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For the workflow of a certain work item I want all transitions to be possible, but that a warning pops up if you do certain transitions. I've seen a few discussions about this in these forums, but th...
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My question is specific to the Service Accounts that we can create in Atlassian Cloud. When we create an expiration for a particular token, let's say in a year. Does Atlassian Cloud send us a reminde...
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Hello, We want to be able to have the following hiarcay for managing our projects: Epic - the main parent Task - a list under the parent Sub-tasks - a list of tasks to complete the task. Is th...
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Customers login but need to be added to their Organization to be able to see request types to submit
Our JSM is set up so that our customers that have the link can set up a password and create a profile in JSM. However, in order for them to be able to submit tickets the agents need to add them to th...
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My service desk is live and working but when I use the Mobility App it display to submit a request from the user perspective after selecting a specific request type and opening it it says "error: thi...
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Unsure how this was happened in one of my projects but now my buttons at the top to add issues, indent,etc are disabled.
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Hi All, So, today my JSM started throwing this error Unauthorized: unable to decode symetric JWT token lots of blah blah blah with method sha256. It doesn't stop anything from working from what i ...
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Hello All, Jira Newbie here I have a Plan in Jira that visualises Initiatives (created in one project) and Epics (its children ) across different projects. Some Epics's parent have been changed...
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We extensively make use of Plans in Jira Premium. The time line in Plans makes use of the field "Due dates" to set the end date of a work item. Items will be part of a fix version (release). Each re...
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Hello together, We are using Jira Cloud (Software) since around 2011. Today, while trying to clean up our Jira Cloud users & groups, I found the following groups that were likely auto-generated...
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When using the /jira create slash command in slack it displays the pop up with project and issue type but when select the project, it displays the following message "We can't fully display this messa...
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Hello Guys , I’ve recently noticed the Teams field available in Jira Cloud and wanted to get clarity on its practical usage: Where exactly does the Teams field help today (e.g., in reporting,...
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Adding the comment section is freezing, we are unable to scroll throught the older comments.
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...epartment that wasnt defined before. What I tried: Use an If Else putting Department 3 in the Else at the very bottom. only sets the first that is true and ignores anything below Use an a...
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I have an issue of Type Test Plan in a Test Managment System. For this testplan, there are already 2 testexecutions. When opening the Testplan, the Overall Execution Status is not and will not be sh...
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