Need admin access shows incorrect

[Dion Duimel]

Hi all,

We used to pay for JIRA, now we are temp using the FREE plan untill we have separated into multiple accounts (as we plan to decentralize our company if that makes sense, sorry non native english speaker here).

Challange or bug: we cannot approve any new requests for users to join a specific space.

JIRA AI says: oh just start a FREE TRIAL and downgrade after until you decentralize and get new paid subscriptions.

However, JIRA keeps showing me all the time "Need admin access" but I am an admin. I check with other admins, they also cannot approve new requests. The only option shows "add roles" but it's all greyed our as we need to upgrade.

Any of you recognize this?

[Gabriela - LeanZero]

Hi @Dion Duimel, not a bug and not your account. Free Jira can't assign space roles, and approving a join request is a role grant, which is why add roles sits greyed out behind an upgrade prompt for you and for the other admins too.

Coming down from paid is what makes it bite. Atlassian's page says schemes and space roles carry over from the paid plan but can't be edited, and says upgrading is what unlocks editing them again. Sites that started on Free never meet this. There, everyone with Jira access is admin of every space.

If you do take the trial, batch all the access grants while it's running. The doc says space roles are preserved on the way back down, though I would check one account afterwards before trusting it kept the members too.

Permissions limitations in Free Jira sites