Why doesn't Support work for my org?

[nellob]

Many things don't work in Jira, but this is just infuriating.

Yes we have a Cloud licence.

[Robert Wen_Cprime_]

Hi @nellob !  Welcome to the Atlassian community!

First off, which plan are you on?  Free Jira doesn't have access to Atlassian support, only the paid (Standard, Premium, Enterprise) plans do.

[Trudy P Claspill]

Hello @nellob 

Welcome to the Atlassian community.

Are you paying for your subscription or using a Free subscription?

Customers using free subscriptions are not allowed to open support cases.

If your using a paid subscription, are you the Organization Admin, Application Admin, or Technical Contact? Users who are non-admins cannot open support cases directly with Atlassian. They need to refer the problem to their admins who can open I case if they are unable to solve the problem themselves.

You can also describe your problem here in the community and other members can offer advice.