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Jira Service Management
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I'm somewhat new to the JSM world. Currently, we're using JSM to triage incoming email support requests. We have most notifications turned off, but none of these seem to be what would prevent an in...
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Hi All, We're in the process of implementing Change Management in Jira, migrating from a legacy system. Our goal is to stay as close to the out-of-the-box solution as possible while meeting our key ...
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Can you please provide a list of the identified items that have been flagged and the steps to correct this prior to the pending updates
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Hi, When requests are submitted through our service portal, this creates a ticket to our service management project. The production support resource, reviews ticket and creates linked ticket t...
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Are there any plans to add the UNDO feature to the Bulk Edit function? I don't see any recent announcements or updates from Atlassian about introducing an undo feature fo...
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I have a project in JSM Standard version. An issue type considers an approval process in the status AWAITING APPROVAL of its workflow. If the approver approves the item, the status must be changed to...
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Hello, Could anyone please let me know why the following sends an empty email? I have followed every instructions through other available similar questions but found no solution. Here is the automa...
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Hi, We are trying to establish the assets end point connection but we are getting '404 dead URL' error, not sure what's issue? Please advice any inputs here. Thank you in a...
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I created custom field of type User Picker (single user). I expected this list to be limited to just the names of users that I have assigned access to (namely our employees and a handful of out...
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Looking for US-based JSM experts to assist us while we build out a new JSM instance and be available for any questions/support we have, be able to join meetings and working sessions, etc. &n...
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Hello. after creating a Jira Service Management project from the HR template, a set of custom fields have been created. Let's consider the Case type field. It has a set of preconfigured values Bene...
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Hi everyone, We would be very appreciated any guidance on how to achieve the following issue. We have a service project in jira (JSM) and we created a board to display all support requests from ...
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I need to file a report on the average days of tickets in my backlog that includes the average age of the backlog items in your project backlog. I can't seem to find any support online on how ...
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I have the Team custom field set up so that it is 'Read-Only' (available in the view screen but not the edit screen) The current behavior is when I try to change the team it looks like it allows it ...
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Hi , i need to Add more columns for view in the portal field Currently nothings shows expect these columns i want to add SLA columns and Due dates to customers
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We are currently using Jira Service Management and would like to customize custom field options based on the Organizations/customer rather than by project. Our current setup involves ...
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Hello, Unfortunately, for some time now, projects have been automatically creating themselves from my profile. I don't know who created these projects and subtasks. Co...
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How to find with Object Type in Assets has Total unique constraints per object type higher then 2?
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Hi, I am preparing a demo for the team and I do not have navigation bar in JSM. Is this limited by free version?
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Hæ you good people. How can I export the list of "people" that have access to our service management system?
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In Jira Service Management, the assignee field typically displays only the current user assigned to the ticket. However, my requirement is to generate a report that includes all past users wh...
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Hi, I would like to get a guide to conceal this toggle bar and to keep it enabled by default. https://prnt.sc/uE41Vj5bTj98
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Bom dia! Alguém pode me confirmar que um usuário desativado mas que ainda é seguidor de projeto deixa de receber as atualizações semanais?
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When I go to the assets, there is a search field “Search this schema”. Is it possible to filter the search and then save this filter? Because if I now close Jira or shut down my PC, the filter I crea...
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