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Jira Service Management
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Wondering if anyone can help me figure something out, I'm trialling JSM and have figured out that the simplest way to make sure internal users get notifications for tickets raised, updated etc. would...
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Do customers of Cloud-based JIRA need to do anything on our end to fix CVE-2022-26136, CVE-2022-26137, and CVE-2022-26138 that affect products in Atlassian? Thanks
411 views 1 0 Deleted user July 25, 2022 -
I want to be able to create pages from within JIRA but am unable to see the "Pages" option under my JIRA project. As per Atlassian documentation, I can add the Confluence pages directly from JIRA usi...
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Let's say I'm developing a voice related add on, one that requires the user to record his voice, in order to do that he needs to give this site (Jira's cloud instance) access to his mic in order to s...
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Hello, I am setting up a service desk form using dynamic forms from Deviniti. When pushing the Create button, nothing happens. Looking at the page source, I get error 400. Failed to load resource:...
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Hello, I have some confusing regarding DC licences, if I have 50 licence, does it mean any active user is consuming one, if that person in not working and we disactivated their licence does it...
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Hie, Is it possible to update a custom field using another custom field value? Scenario: I have a multi-user picker field called Approvers which is hidden from the portal, when the issue is c...
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Hi, community, I would like to ask a couple of questions about the Jira Service Management customer portal. 1. Can customers see only requests they raised and requests shared with their organiz...
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I am trying to import a large Excel CSV data into Jira Insight in Jira Service Management, but some of the columns in the CSV file need to be referenced from some object types in insight. For this, I...
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Hi, I've been looking at site uptime monitoring tools that integrate with JSM Cloud. Most of them do it via webhooks and it works ok but it has limitations. I wondered if anyone out there has...
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We are using JSM for external users only. I've set everything up so far to accommodate external email requests, however I was wondering if there was a way that external users could access the portal ...
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Hi Team, I need information if we can create bulk jira requests with CSV file.We have been able to map the information from csv to jira portal for fields like Organisation,summary,descriptio...
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...AML/Azure AD? Is this true? Do we need to just get our money back and stick with the on-prem version of JSM?
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Look at this screenshot, we want to add KB entries from 3 to 20, How should I do it?
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When I open an Insight object field configuration, I don't have the option to use the IQL filter, see screenshot. I don't have any automation rules running. I can see it in reading view. ...
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Hello all, I would like to add an IQL filter to an insight object field configuration but get the message below. When I go to my global automation I don't have any automation rules turned on. ...
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HI, How can I use smart Values in JSM approvals thanks
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I am trying to set up automation to notify the service desk when an issue gets within 5 days of its due date and is still unassigned. is this possible to do using new automation, i would assume this...
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I would like to trigger automation to comment on a ticket, and update the status if it has been in a particular status for 7 days. this used to be possible in Legacy Automation but I am resistant to...
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Hello, I just imported a long list of tickets. However, I can not find them using quick search. Is this a bug? Please see screenshot.
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I have an approval workflow setup, but when I test it using a personal email, I am unable to approve a ticket. I also did not receive any notification that the ticket is awaiting my approval.
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I'm not able to find a communication or post about this, so I'm hoping someone here can help. I've tried this in different browsers and had others try it. We used to be able to export form data whe...
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I'd like to add users to Service Desk project but not as agents. There are customer/sales success managers who want to view the tickets that are in JIRA but they dont triage/handle tickets but to lo...
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So the instance I'm working with has 3 service desk portals - 1 internal and 2 client-facing. Ideally, portal customers from each one would not be able to see either of the other 2 portals on the Por...
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We have an existing cloud based JIRA instance, but we also have a bitbucket residing on an on-premise instance. We plan on importing the on-premise version into the cloud based instance, and a...
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