Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, Can some one will help me about Notifications for 2 level. If i select Jira under System to which Access is Required there could be 2 level of approvals are required which if level 1 is app...
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Hi, Can some one will help me out how to create Notifications in JSM. I have created the Notifications in workflow but it is not working as expected. Thanks,
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How to change Service project information Name in portal ? I can change in other project. But any project cannot change.
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Hello Community, We have some users who has access to our JIRA project kanban boards. Recently, I have started a JIRA service desk portal and since then all these users who are using service desk t...
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I want to automate change calendar notifications on Jira Service Management such that approver groups can get notifications when a change's time is due or overrun. I tried to automate a rule but can'...
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hi, I have a question about linking portal only customers to Insight objects. I created a user atttribute as described in the article, but I do not see the group "Portal only customer" in the dropd...
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Will it be ok if customer reported this in service request type ?
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Hello, Customer raised an issue with incorrect ticket type . Should i solve that ticket ? or Resolve or cancel the ticket and open a new ticket with the correct ticket type
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I can't apply the same "Select List" field in "Request Form" and "Item View". When place the "Select List" field in the "Request Form" it leaves the "Item View" screen. I need the same field on both...
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I have a atlassian-connect app which works nice. It shows up in all portals. How do i limit this app to be shown in a particular portal. Regards Ashok
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Hello community, I'm hoping you can take a peak at this issue: Issue - we have users that can send in from their company email (eg. doej@company.com) or their alias (John.Doe@company.com). ...
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Looking to determine the best product and template to use when handling a customer complaint that is being escalated for research and resolution
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When I am sending email (from the same organization) to Jira email account a new issue is getting created. But when I am doing same with my gmail id . It is getting failed in Log. Please adv...
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I have added my domain and DNS records for custom email addresses. Jira says the domain is Active. I won't let me add email addresses on the email addresses tab.
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Hello, Share with option in Service Desk works for some user and does not work for others. Could you please help me to understand why? I need all the users to use the " share with " op...
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Is there a way to prevent a user or group from creating an issue directly in company-managed software and instead only able to create an issue via a Linked Issue in Service Management
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Hello I am configuring a forms for my organizations custormer portal and It is required that all forms have the organiztions color scheme and logo. Is there any way to add images to the created forms...
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I've looked at this ticket: Solved: Set Reporter from a custom field (atlassian.com) which doesn't quite seem to cover what I'm looking for. Here's what's happening -- I have a servic...
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Hi, I am attempting to set up email requests from a mailbox that's on an Exchange server. The server is set to only allow external incoming emails from Microsoft. we are a hybrid enviroment. I get...
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Hi, When I signed up a demo project existed which we deleted, but it looks like the demo customers still exist and are available to select on our new project. I cannot however see where these "custo...
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Hello team! 👋🏻 I am requesting your help to validate some information about a matter I have with the flows. Currently I am managing a project in Jira Software and another one with Jira Servic...
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i created a SLA with a value 24h for time to resolution. In the ticket is the value showen as "Time to resolution within 1d 24h". this can't be correct. What can i do? Thanks for your help ...
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Hi, is it possible to display the whole calendar of the rotation in Jira directly (not via going into opsgenie?
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Hi all, I wanted to know if it is possible to customize the requests page of the help desk used by customers by adding more filters and if is possible to modify the query/JQL that shows the list of ...
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Do you have any idea what do we mean by Guidelines in the Burnup Chart Report?
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 18, 2025 9:03 AM PST | ||
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| February 12, 2025 11:38 AM PST |