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Community resources
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Jira Service Management
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Goodnight, I have a Jira Service Management space, in which I have 6 projects but I only want one to be seen publicly, that is, anyone with an email can raise a request and the other 5 o...
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I want the project name to appear in the artifact search result list instead of the project's key value. Which column should I use? And I want to show the time it takes to process the issue, which ...
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How on earth do you just simply auto assign a new ticket to a specific agent based on certain conditions? I've already tried Automation but everything there is "issue created" and these aren't issues...
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The company's page attempts to load but then doesn't display. The contacts page loads fine. I've checked the templates in setting and all my configurations are saved but the when I click on the compa...
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Hi JIRAist, I am looking for an alternative to BI Tool on the cloud where the data residency is also pinned locally in Australia. We are currently using EazyBI on server edition. Any suggestio...
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Hello, I have an interesting issue where I have users not getting emails when a ticket is commented on. The annoying part is that it seems completely random. 1 user won't be able to get emails from ...
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In a Jira service desk project, I am using the JMWE Create Issue(s) post function to create a linked issue in a software project when I transition the issue to a different status. I also have the che...
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This is for Insight Cloud only: I know how to create an attribute in an objectType that allows me to link the objectType to a single object of another reference ObjectType. For example, I have a "ch...
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Hello, I just wonder, that if a task is completed and its status is closed, but the resolution remains Unresolved. Will, it going to harm anything?
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É possível fazer a relação entre quatro campos no jira? Por exemplo: Campo 1 - País Campo 2 - Estado Campo 3 - Cidade Campo 4 - Bairro é possível fazer a relação entre esses 4 campos?
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Hey, we’ve added a user to our Service Management project. From the User Management dashboard it seems all correct, but this user can’t access the board. We tried different options: direct l...
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Hello, We've started using Atlassian Assist (chat) and I really prefer the Slack integration for this over the previous Jira bot. However, I'm experiencing strange behavior on notifications. ...
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Hello ~ What is the definition of "Project Manager" within a JSM Project? If I change a person's role from "Service Desk Team" to "Project Manager" within a JSM Project, the...
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Hi! I would like to integrate our provider's Jira instance with our Jira instance. We currently have the integration with Unito but we have presented some problems. Do you know any other alternati...
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Over the past few days multiple users are finding our Jira instance unavailable. Is this expected? ;(
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Hi, I would like to know if there is a condition to add in a transition that identifies that ONLY when going from X to Y, Y can ONLY pass it to X. Thank you
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No puedo editar campos personalizados que fueron creados por otro administrador, necesito agregar campos nuevos y de la misma forma no se me permite
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Hi, When a customer is creating a ticket using help desk, the form does not have priority field setting. I could not find where to configure help desk issue create screen. When the ticket is created...
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When I go through the steps to change the "Story" to a "Sub-Task" it gives me this error when I click in the "Select Parent Issue" field (just when I click in it, I don't even get a chance to enter a...
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Hey there, I have a quick question on how to copy a form from one project to another using automation. The form is submitted using Jira Service Management and I have put...
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Dears Kindly I want to check if Jira can provide asset discovery ( remote discovery/ agent discovery )
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Hi Is there a common way to managing Email notification each specific user? Or assign specific user to email notification category status change? Want to avoid from every each status changin...
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Hi All, I would need help with configuring a JSON in the advanced section of the Automation rule. I have an automation that creates 26 tickets when a certain request type is created...
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Is it possible to edit the notification in below red box? Now it shows the “created date” and the “updated date”. I want to add a "running date" to calculate the days from creation. How can I...
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Hello, We created a new change request type to fit our needs in managing changes. We would like to trigger a new Change Request ticket through email automation but we are facing an issue that our c...
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