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Jira Service Management
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In our Jira data centre we have a service management project that is going to use proforma forms. The project admin has created the forms with no issue but when testing the forms out notice tha...
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I am trying to edit and modify the approvers field associated to the approval transition. I have no idea if it is possible. I tried in the diagram view and the text view: I tried from the st...
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Cant move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deplo
Hi, Can't move parent Change to "Waiting for Deployment Approval" until all subtasks = "Waiting for Deployment Approval" Can we achieve this by using JSM Automation. Thanks,
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Hi, Parent Change and All Subtasks that are Ready for Approval are Approved together. All are moved to "In Development" at the same time. which means if i approve the CR then all the subtask ...
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Hi, I want to create a Automation Rule in JSM which when "Change Request is Approved" then it will go to In Development note: here approval process is included in the workflow Parent CR: Cha...
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Hi, I have created a Automation rule it is failing now please help what is the use of the same Rule
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In Change Request if Parent change Request is cancelled then all the subtasks status should be cance
Hi, In Change Request if Parent change Request is cancelled then all the subtasks status should be cancelled automatically. Can some will help me out how to do the same. Thanks,
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Good Morning, We have problems with receiving tasks from service desk email. Everything was working until 20.10.2022. JIRA Service Desk 3.5.1, JIRA Software ...
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Hello, Is there option to add approval option to JIRA software project? I see that option only in service desk project. Can someone please describe me, how this is works or is there any op...
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下記のサイトを見たのですが、「着信のルーティングなど、一部の Opsgenie 機能は、Jira Service Management ではまだサポートされていません。」という文章があり、この一部のOpsgenie 機能にはどんなものがあるのかを知りたいです。 （Jira Service Management はPremium プランの想定でお願いいたします。） https://suppor...
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Hi everyone! I’m Sparsh from the research team, and we’re conducting accessibility research on Jira Service Management (Cloud). We need the community’s help. We are looking for People who use s...
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Dear Sir/Madam I have some users not able to view ticket before a date, example 10 Jan 2023. May I know how can I check to fix the issue?
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I have a help center with some options nested down. What I really want is a couple of fillable PDFs hosted there that they could download, fill out, and then resubmit through the request page. I can...
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In my Insight Object Schema, I have a location object type, a server rack type, and different types of assets. As defined, Components can be "installed in" a Server Rack, and a Server Rack can be "lo...
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Hello, I am trying to make log work field mandatory at the resolution screen. I have change the field configuration settings to required however it does not work. Please help.
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We support multiple organizations in regards to our product offerings. While some fields and request types are specific only to our products, allowing them to be used on ANY REQUEST by ANY ORGANIZATI...
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Email requests sent to the support desk is not received. I went to check the email logs and it has a failed status and under the details it says "You don't have permission to access this service proj...
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I have a JQL statement using the iqlfunction as follows: "Store Asset" in iqlFunction("\"Pin Pad\".\"Display Name\" NOT LIKE Lane") "Display Name" is an attribute of "Pin Pad" object type. "L...
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Asking because I have more users under Managed Accounts...the users that don't have any site access on Users tab aren't being counted as "Deactivated" on Managed Accounts tab..
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As a customer you can filter on our own statuses, but I also do not want closed request and open request to be visible. How can I turn this off?
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Can you restrict Customers to only be able to view knowledge base articles and cannot submit request
...ake the knowledge base public due to proprietary reasons. Thank you,
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Hello, We have a custom field called " Due Date" and hundreds of issues associated with this field while there is system field called " Due date". We would like to remove the custom field call...
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Hi, Is there a way we can create new custom fields dynamically in Jira Service Desk portals for the user to enter multiple data like in the forms of most web sites. For example, if I have an option...
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Hola Grupo! mucho gusto en saludarlos, espero puedan brindarme una mano con este problema. Se creo un proyecto de pruebas TI en el cual esta todo funcionando con excepcion del sistema de mensaj...
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| July 11, 2025 4:42 AM PDT |