Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Is it possible to make automation and add the approver (Reporting Manager) to the ticket? The reporting manager is from Assets.
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For your assistance. Regarding importing users in the asset. How can I determine the Object missing a label?
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We were looking for a way to add a currency field and were able to do so by using Custom Filed Suite by @Caelor Support We created a new Currency custom field to add to a new Request Form...
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can email this issue ad on be connected to more than 1 mail for the same project ?
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Like so many others I am looking towards the Cloud and one thing that is stopping that thought is the fact that Assets on Cloud is hopelessly underdeveloped compared to its Data Center version. Look...
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i have a question regarding forge app connecting to on-prem applications via proxy are we able to achieve this? is there any relevant document ?
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It would be nice to have an Atlassian template that has bare minimum for project creation so that we can quickly customize it for any purpose I could always create one on my own and then use...
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Hello everyone. We need to use Assets in JSM but the instance we use is Free because we do not exceed 3 users. Is there any way to have Assets in JSM Free? Having few users, it is not feasible to ...
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Community, I'm trying to set a default group of Jira Service Management, but the system show a error popup. Could you guys help me? Regards, Manga.
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Can you hide this from the portal?
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As an example, I'm looking at the default "Workload" report - this gives me the open tickets for everyone. And it shows in a nice bar chart. However, I have five people in Team 1, four in Team 2 and...
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As a Consultant, I recently got this question from one of our clients; They have JSM (Cloud) and use the reports to generate well...reports. However, they're wondering how the avg. is decided. whe...
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I'm looking to create a smartvalue that would say: If (field.match(".+Multiple.+")) Then 20 Else 2 I could do: {{#if(issue.field.match(".+Multiple.+"))}}20{{/}} however I don't know how to do the...
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Is there any automation that helps me identify users who are not accessing jira for more than 2 months? Currently our jira site has projects from several countries and we have user groups by country...
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Hello, I am a bit lost and in need of help here. I need to import additional info when scanning for applications in discovery. I need to do it at this time because I do not have enough data on the ap...
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Hi, I want to create a ticket and invite customers to it. Customers are under an organization. When customers are added to "request participants" field one by one they receive an email and are able t...
1,019 views 5 0 Deleted user March 10, 2023 -
Hello Community, We are trying to import issues using csv import, We need to add the reporters as customers without their email address and also we want to apply SLA's for the imported Issues.
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So I already create a Google form, now I would like to move this form over to Jira. I do not want to manually input fields and sections. Can this be done?
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サービスデスクのポータルとナレッジの機能を、外部ユーザーへのFAQとして利用していますが、項目の表示順が、記事の更新日時で勝手に並び変わってしまうのが使いづらいと感じています。 おすすめ設定する以外に、項目の表示順を固定する方法はないのでしょうか？
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We use two fields that are near-identical, apart from the field name. They are used in separate forms. Both have the same settings in these forms. In the field settings they are both set to date fiel...
360 views 4 1 Deleted user March 10, 2023 -
A user got married in 2010 and changed her surname and its been working ever since with her married name. This week, when anyone tries to assign a ticket to the users name it comes up with 'User fir...
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Hi I need to configure jira custom field to show only meeting rooms with video in a departement. I use jira custom field Assets referenced object and I configured it with parent custom field "...
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Hi Just wondering if anyone knows about integration possibilities between Jira and PowerApps/PowerPlatform? We have a Jira project where users can put in approvals for new vendors. Esse...
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Hi Team, Is there any API available with atlassian to integrate call centre or contact centre cloud software with JIRA service management cloud? When customers calls to our contact centre, team wou...
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Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?
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