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Jira Service Management
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Use case: Restrict specific set of customer to specific projects. Right now, we have enabled auto sign up for the customers because the service desk is the only means of communication and if a...
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I need to prevent a group of my internal Jira users from creating comments that are visible to all. Is there any way that can give "X" project role to create only comments visible to "Group A"? But t...
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I need a form from my team-tempo workspace to be copied to sandbox workspace. Is there a way to do it?
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Hello, I am currently writing a script in script runner using the REST API. The feature that i am implementing requires me to change the status of an issue. Currently...
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Hello together, We are using the Kanban Board to show other group members what we are actually working on. Additionally to the four columns "to do", "in progress", "on hold" and "done" we wa...
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Hi dear; I need to get value of customer field and set it in other customer field on different ticket if the reporter of the first ticket equal the value of a customer field in the second t...
657 views 9 0 Deleted user May 30, 2023 -
Hi, using a Scriptrunner Behavior I want to check on a Jira Service Management Request type whether issue-picker field (Field A) OR a URL field (Field B) is filled by the customer. Fields A OR B ...
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Hi, I have managers attribute in jira, i want to add manager in approvers with jira automation. is it possible ?
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Admin 管理のコンソール上で組織名を変更しましたが、 Jira SMやSoftwareなどのURLに反映されません。 反映させる方法はありますでしょうか？ ちなみにFreeプランを利用しております。
1,213 views 5 0 Deleted user May 30, 2023 -
Hello, I am importing some .csv files that were exported from Asana boards. In Asana, there's a specific field called "Collaborating with", which is a user list of all users that are collab...
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Hi, I am trying to create jira automation, when new issue added in jira, i need to automatically send web request to azure ad, get information about user's manager and then edit issue field and fill...
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I have a field name Account name and I want to fetch the value for it from the "Account Name" in the ticket description (example below) into the custom field. Example ticket description: Entity Typ...
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Hi Atlassian community, I need your help with a case that concerns the Jira mobile App for Jira Server (version 1.41.0.3) concerning creating new service request tickets. When user want to create...
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In assets, we can create global reference type as well as object schema specific reference types. Is there a rest api that can list these reference types. I couldn't find any api on the asset ...
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Hello, I would like to remove customers from a Jira service management project. Despite all rights I do not have the possibility to do this. The KB articles from Atlassian don't seem to be valid (...
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I have a form used as part of our leaver process within Jira Service Management. The form contains a single person picker and has no automation behind it. It is very vanilla. Through the cust...
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Must a Custom Email Account Be linked or could forwarding emails to the Atlassian.net email requests address work? Best case scenario, we’d setup support@, service@ and hr@ all to be received i...
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Hi Team, We have created different object schemas for import data from AWS and Azure , also created custom assets object schema. We can run AQL query for individual object schema, but we wan...
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Hi there, Can the invite a customer receives to access the portal be extended out past 24 hours for JSM cloud. Thanks
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Hi All, I have retrieved all request types using the the URL below and trying to set 'Request-Type' while creating issue on Jira https://hostname.atlassian.net/rest/servicedesk/1/servicedesk/...
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Hi all, Recently I added the app Assets inventory plugin, I wanna to find out if It is posible to link some fied in the instance to this plugin, talking about in the case some eq...
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Hello, Can a canned response template or document be added to a ticket when an organization is set? For example, if Company A submits a ticket, I need a way to add a specific template relatin...
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Hi guys I'm using Jira service management data center. I want to assign issues in 1st step of workflow to reporter's manager automatically to approve issue. Information of users and their man...
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If I frequently get an email request from a customer for a set of repeated work. How can I set automation for Assignee? Example: "example@jira.com" raise a request by email for some time period for ...
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I want to create an automation as follows in jira services When the incident is created, the ticket will be updated with automated acknowledgment comment. Comment Visibility ( Internal Only). But o...
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