Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Experiences, in transition from jira premium to jira enterprise, for jira software and jira service management. how is the change of plan? It is transparent, any significant change?
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I have the following rule: But it fails with: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name f...
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I am using Automation to attach an internal note on a customer ticket to be used as a summary of the issue. I am trying to add a bullet point below the header for my team to use in the automation, bu...
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I made a custom from and the URL is requiring the entire URL with the http. We are a web company who service bank, many with the same variations of name. You would be surprised how many "Iowa ...
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Can you please provide me the best smart value code or syntax that will compare for me in an automation rule the name of the assignee and the name of resource selected in this custom field , keep in ...
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We use Jira Projects as clients. Each "project" is a different client so each client has their own board. When we have actual projects for those clients, we create an epic and then put the...
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Hi, Please refer the scenario given below: I have added asset objects with Object Schema as "CMDB_CI_New". Added Object type as "ALU CMDB" and through CSV import loaded CI data into "ALU C...
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Hello all, I was just asked a question. We are working with Jira (in the cloud). A user would like that when he changes the assignment group the status changes back to new automatically. In fact...
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Hi I am an administrator in our Jira but was unable to view projects and some of their information without being individually added to projects in Jira. is there a way to ensure certain users when ad...
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I created a new workflow and want to assign it to an issue type but it isnt showing in the list of available workflows when I try to make the change. What am I missing?
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Is there a log or a notification to admin to figure what emails failed to convert into tickets? How does one understand this is happening without reaching out to support?
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I tried to create a rule with "Multiple project" scope to move an issue to DONE when all linked issues have DONE: And I found that this rule has the reverse effect like this: Project A ...
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Hi! My name is Yurii. I working in Glovo. 4 of April i was moved from outstaff position to Inhouse positinion. When I worked outstaff i used yurii.smolyanyk@providers.glovoapp.com email. Right ...
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Hi, Suddenly, I stopped getting email notifications from Jira Service Desk in my inbox. I used to receive notifications for all the tickets where I was the Assignee or Request Participant, ...
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Hello, I didn't see it in the issue until yesterday. What is it? I look forward to your reply. Thank you.
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Can the asset management side of this feature be used to deploy/decom both physical and virt. Server
I was reviewing the features of Service Management and how it pertains to assets, however I am unclear on whether or not it would be a good fit for our needs. Primarily, we are looking to us...
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Hi there! Did I understand right, that in Assets JSM there's no such attribute type as Cascading Select list?
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Dear Community, Our team takes care the software development. We use confluence as our knowledge base and maintain the knowledge on continuation basis with detailed info. However, when the u...
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Hello, since yesterday the attachment option in Jira service cloud doesn't work. I've already check permissions and screens and there's no problem. Attachments have been working good. But there's no ...
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I want to count the number of open issues and then add that to a comment telling people where they are in the queue. So far in my automation I have Trigger - Manually triggered (thi...
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I am using jiraone python package and wondering if there is a way to get all comments which were updated/added in the last few days and need some suggestions. At first, I thought the change ...
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Hello, we wanted to know if it is possible to automatically react to a slack message with ✅ when the issue is resolved ? we are using the jira service management slack chat integration.
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Bom dia Pessoal, Alguém configurou o Jira Service para abertura de chamado via Whatsapp?
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Hi, How to add the Group approvals in the JSM Change Request workflow please help me the steps. Do we have a option to add the group approvals in JSM if yes how to configure the same. Than...
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Hi, Once the CR status is Rolled Back then I want to implement a functionality such that user must and should create a Change Request(CR) before going to another status Please find ...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |