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Jira Service Management
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Hello! We have multiple request types, and are using the "Approval required" customer notification. How can we send a different email based on the request type? We want to word each of them different...
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Hello! I have a project in Jira Service management that use a User submitted form to create issue. Questions in the form are linked to custom fields that I have created. I am trying to set up...
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I'm using the new Jira Service Desk. In order to only show certain request types on the front end, the documentation says to go to the portal, customize it, then remove that particular request type f...
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We have 3 different teams, each with a separate responsibility from the other. Each team has their own JSM project which corresponds to each teams email address i.e. there are 3 email accounts, one f...
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Attempting to move an old automation from the old version of Automation to the new and I can't find anything similar to "Alert User" as an action. I see mentions of it in the Cloud version, but I'm n...
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Hello community, My company currently uses JSM as a internal ticketing system where departments can submit tickets to other departments. We currently outsource our IT department and I w...
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Under User Management in JSM(Data Center), most inactive users are marked with [X] and some inactive does not have the [X]. I could not find any documentation on why some inactive users are not mark...
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Can we expose knowledge base to clients' users ( external users)?
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If we want to use JIRA as a ticketing system for our clients( external users) is there a single dashboard view for them to track a history log for the tickets they have submitted. Is this related to...
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Hello, I am looking for option to add group to all existing projects and also during the creation of new projects add group automatically.
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Portal Groups are "creative, change request, simplycrm etc..." then we have request types under each such as "print graphic, digital graphic etc". I have not been able to successfully track ...
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Hello Atlassian Community, I wonder how I can generate a report on Jira which shows how many tickets have been touched, (edited, noted in, sent an email to customer) by a specific responsible person...
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I am looking to be able to set a specific approver(s) per customer/organisation. For example, Customer A emails a request from Org A, it automatically requests approval from Approver A. Customer B ...
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Hi Team, When I add @ and try to find users, it shows no results. Can you suggest me a solution? Regards, Aisha
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I'm trying to set a cf with information from issue description "Update" "Customfeild_10001" "Set" : {{issue.description.match(.*(Printer-/d+).*)}} This does not retrive any value. Ant idea...
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Hi Team, I have a question in regard to the status updating in Jira Service Desk. When the new tickets are coming to the desk or some of the tickets changing the status, is it possible that everythin...
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Sorry, where can you download the latest version of Jira Service Management for SERVER?
535 views 2 1 Deleted user February 27, 2023 -
Our goal is to update the field "Request Participants" automatically with an automation whenever a ticket is approved by an approver. The necessary steps for adding the correct approval step w...
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Hi, I am getting the 'You've reached your monthly rule execution limit. Upgrade your plan to increase your limit.' error however I do not currently have any global rule enabled. Does this limit als...
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Hi everyone! We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. Previously ...
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can i connect device 42 add on to jia
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how to change the agents roles by automation
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how to block some customers domain by automation rule
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Hello, I cannot access JIRA when I'm using internet from the Philippines, is this a known issue? I've been denied of access since last week. But when I use VPN connected to Ireland, Jira works. Can s...
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we have made a automation rule for sending mail alerts to customer regarding issue resolved. we have are adding {{issue.resolution}} in summary of mail to fetch the resolution, but it gives us o...
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