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Jira Service Management
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Hi Community, We are facing a strange issue with JSM DC: When creating a JSM project, the standard (unlocked) JSM fields are getting created again. So the 'Approvers' field are created again, but no...
669 views 2 0 Deleted user May 4, 2023 -
How to auto fill the fields by getting data from login details & date as system date in custom form?
How to auto fill the custom form data ? I am new to this. ex: Can I auto fill a date field to today on custom field on the form? instead of date picker. Similarly few other fields in custo...
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I got this message "Whitboards are almost ready I don't think Whitboards has finished setting up the in-app feature. Let the team know if you want. Contact Whitboards"
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As we are using. Jira Service Desk also to document our different interactions with our customers - I would like to have to create a ticket in Status Done and add the resolution details. How c...
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when i install assist and add it to a Slack group i dont see the list of projects it is connected to
The assist bot is not showing the projects it is connected to
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Hi ! Lately, we started to work with Jira service management and we got into a situation where 2 agents commented on the same ticket because they didn't see that someone is "on the ticket" or drafte...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. What are the design options in customizing the layout from the request form? Thanks in adva...
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Is it possible to import customer data like employee ID, phone number, etc. with AD or other means to JSM and have it displayed in the ticket (agent) view and on the portal request view ?
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Hi all, I have a little problem with my assets attribut. I have import several csv and i would like to join us by Asset Attribute Name. I have 2 asset attribute : Name and Link For Name i have 2 ...
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Hola, Os quería consultar un pequeño problema que me he encontrado. Quiero generar un proyecto para un departamento, tenemos una herramienta de ticketing y lo queremos migrar a Jira, la cuestión est...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question creating requests: For all users in a project, is it possible to make...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about creating tasks using the "Create" button? 1. can this be config...
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We have imported all the asset information from Intune into Jira Assets, with a csv import.. I am looking for an option to automatically update the information in Assets if something change in Intune...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some question about thread based communication: Are there any addons available for ...
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Migration assistant is not detecting this project, need a workaround
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We currently use Atlassian Products for ticketing and service requests and would like to learn how we can leverage and migrate our PagerDuty on-call application functions to OpsGenie. Our Atlassian ...
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Is it possible to request a copy of our system's database, so that we can work on it in SQL?
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Why is Change Management Freeze window allowing Change status to start(Implementing) and complete Shouldn't creating freeze window not allow any changes to go through during the specified ti...
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Hi, I am trying to create an issue with an insight object customfield using the REST API. The format of the customfield: "customfield_XXXXX": [ { "workspaceId": "abcd", ...
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we need get jira certifcation to add into to the Personal and Root Certificate Stores on BeyondTrust Resource Brokers, this is to integration jira with BeyondTrust. Where we can get jir...
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If so, vote here! ;) ---> https://jira.atlassian.com/browse/JSDSERVER-12714 Hello, I don't know about all of you, but I find myself and my team often moving tickets back and forth between tw...
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Hi, I have a request to link our JSM instance with a client so that both of us have access to update and visibility into an issue. Essentially, the client will enter an issue into our portal and ra...
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Hello everyone! I would like to get more insight into the performance of my service desk, and getting a report of some metrics would be great. However, the built-in functionality seems unable to pr...
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Hello, I built an automation to fill in the org field but it is filling in the org field with a customer name when I'm the reporter. It should only fill in customer name when the reporter is...
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