Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello, we run some trouble in our company and develoeprs are lazy to track time they had spent on tasks :) so i set up mandatory time tracking - i also attached screens how i did it. However, there i...
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Hey, When a task is commented on by a reporter (reporter is a customer, not user) via email, a new task is created instead of being added as a comment to the current thread. It doesn't happe...
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Hi! We are currently using the Jira to GitHub integration and have noticed an issue with the display of usernames in the list of pull requests (PRs) in Jira. Instead of showing actual names, all user...
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Could you let me know if there is a feature similar to Jira Software's "Cumulative Flow Diagram (CFD)" in Jira Service Management's reporting functionality. If not, does easyBI's CFD support Jira S...
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I created a new Issue type schemes and want to associate it to the my Project. The Project is a new one and it's a Software Project. I tried to go to Project Settings and add issue type, but i ...
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Hi everyone Im a newcomer here and still learning Jira so I started with a free plan. It's stated that its limit is 10 users. However, I can't even add the 4th user because Jira says I've got the li...
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I have tried checking every setting but can't figure out why reporters are automatically put into the excluded approvers list. I have tried playing with different options in the workflow approval ste...
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Is there a way to set the attribute which is user type in Object schema through automation rules
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How to automatically assigned users to asset as the behalf of "Last Users" which is exported by the discovery import. There is any settings or any automation rules which is help to assign asse...
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Hi, How can I remove a former user from the Kanban board? Thank you
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Hi All, I created a form of ticket with serial number field. To be precised I have : -Serial number => mandatory field -Second serial number => optionnal field -Third s...
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I have a number of forms that will stay 'open' and be edited periodically by the customer. Is there a way to trigger an automation so when an exiting form is edited and resubmitted in the customer p...
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Hi, may I know to create or set a group of 6~10 clients as a assignee and able to auto/manual select when they work on-shift scheduled? Let say, I have a main email address and 6~10 email clients, o...
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Hi there, I am trying to import some incident data via a CSV into JSM. I want to update the created and updated date but can't get them to stick. I have checked and the date format in the csv...
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I understand that creating a user in Jira service manager synchs to Atlas CRM. I would also like to add a customer in Atlas CRM and have them available as a user in Jira service project.
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Says "you cannot edit this issue type in this project." I am the Org Admin and the Permission Helper returns the result that I should be able complete the change but I am not able move beyond the mes...
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Hello, I'd like to use automation to create a condition on Portal Groups. You can access it via Portal Settings > Portal Groups Is it possible via smartvalues or something else? Kind Rega...
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I am trying to use Scriptrunner to search my Assets for a particular object. However, the object will change so I would like to use a wild card/variable in my search. But I can't seem to figure out h...
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I'm trying to setup a new Project Role and/or group with 'browse-only' permissions. These are internal company users who have Jira accounts, but they are separate departments. I need them to see the ...
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I am having a heck of a time finding information on how the search bar on the Customer Portal functions. I am not talking about them searching their past tickets I am talking about the searc...
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Hi, Earlier i am able to see the option All subtasks needs to be closed before closing the main task. Please find the attached SS. Now i am not able to see that mes...
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I am trying to set up a permission scheme for my external user who is not authorized to see my company's internal projects. Also, I want all my logged-in users should only access their invited proje...
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Hi Team, How to find Last activity date & time on the project wise. please suggest me plugin names. Regards, Prajakta
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Hello all, Is it possible to copy a customfield from a linked issue back to the parent? Here is the scenario. Ticket A has a customfield A. Ticket A has a linked task ticket called Ticket B th...
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How do I fix this?
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |