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Jira Service Management
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Also, the email is sent to another person. Looks like it is a common issue, but can be fixed in the admin settings though. But I can not find out how to do that and why it happened. Thanks
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Is there really no way to change the Sender Name? We just have broad names for the project, like Facilities, Technology and People since the portal itself has company branding but then that means th...
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For requests created from service desk management project, organization value is empty. All customers are included in certain organization and request share option is ON at Settings > Produc...
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Hi Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My que...
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Hi, I have a multi-select field which I am planning to combine with another text field via concat, where each value is separated by a comma. Is there a way to create a formula column wh...
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Once a form is sent to a user, I would like to be alerted once it is filled in bu the user. How to do this?
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I cannot figure out what permission level allows for a user to see Change calendars in a JSM project. For example, I want our Service Desk team to be able to be able to see and modify changes in the...
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Dear Atlassian community, happy to ask my first question. When we add an mp3 file in comment for customer (JSM project), customer gets notification email and instead of added&nbs...
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Hi team, Is there a way that we can hide the context issue menu from the portal requests only ?
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Hello, I have a Jira service desk in a Jira Server and I want to migrate it to a cloud site. When I go to the migration cloud site shown in the first image go to migration dashboard...
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We have an integration both with Jira Service Desk and Jira Software. Our customers regularly have issues with not having the correct level of access needed in order to see the data. Our integ...
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Hello everyone, we use the Components field. How can I only display tickets that have exactly one specific value? With components = XY, all tickets are displayed, but they can also have other compone...
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Hi, We resolved problem wenn i have task, but now i have same problem with subtask. Youre idea dosn't work Go to SSD-3871 On the top right you can see 3 dot. Click on the 3 dots and cho...
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Good day. I have a Security users group. I need to send an email to the security group when a security incident is opened. How can I set that up? App...
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Good Morning . Can anyone tell me if it is possible to copy or move an existing project from the main environment to the Sandbox instance (test environment)?
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1. I have a form field called "Department" which i need to link to Organizations in Jira field through automation as it doesn't let us use Organizations directly. 2. I also need to make an aut...
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I use Jira for translation tasks purposes and we have a customized field called 'wordcount'. Is there any way of displaying the total wordcounts (a customized numeric field) of all tic...
631 views 2 0 Deleted user March 14, 2023 -
Hello, For a brief description of what I am trying to do: I have the Google Maps for Jira app installed. We need this to help set routes for our Field Technician team so they can plan out the week ...
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Hello Community, I have a requirement and looking forward to your suggestion to implement this. I would like to implement an automatic workflow that changes the status of a source ticket if it has ...
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Hi There My first question to the community so hopefully i provide all the info you need. We are trying to automate some of our Application Access Requests. We have a SaaS tool alread...
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For the "send email" action in Jira, it is currently using a default Jira software email handler I believe. Is there any way to change it to a Jira Service Management email handler instead?
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I'm attempting to set up a JSM Assets Object Schema and matching JSM Project to manage our company software portfolio. I have an Object Schema: Software Portfolio and within the schema I have two ...
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Dear Community, I am setting up a Jira Service Management project to serve two (internal) organizations. Unfortunately, when a new issue is created either via mail (email request) or via "create bu...
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Hi, I want add a new custom field named company(organization) or existing filed if any, but want to display value based on the project. For example: I am having two project named P1 and P2 an...
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Hello, We'd have one JSM Project with the following configuration : 1. 5 Forms 2. 1 email address which leads to a ticket We'd like to restrict access to forms to customers we've added to the pro...
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