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Jira Service Management
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Hi, We have in jira server a cron that update a warranty status based on warranty date. We do the migration to the cloud but we didn't have anymore this kind of automation rule for Asset based on a...
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Dear Sir/Madam After I have changed the project name and project key, I was not able to resolve the ticket and "Auth Problem" occurred. Anything that I can do to fix it? Ken
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hey folks - I have an incredibly odd situation that I'd love some help with. We have a fairly standard (I think) Service Management setup, with: - A templated 'Incident' form that creates o...
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Good morning, I would like to automatize the issue status, in the way that, when the service desk team write as comment and he share those comment with the customer, the issue status automatically c...
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Is there a way to have an agent channel, eg. product agent, to answer all questions regarding product roadmap, and another agent channel to handle technical questions? As of now, the chat feature in...
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Hello Currently we have the standard reports of the tool and we need to be able to see in the reports the responsible parties that had the case during its life in the system. If it is not possible ...
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Has anyone successfully added incoming call routing with Jira Service Management? I have been following the steps in this article https://support.atlassian.com/opsgenie/docs/integrate-incoming-...
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Hello, I am trying to add automation to change the status of a ticket from "Resolved, waiting for Calls" (renamed the pending status) to "Done" after 24 hours, however, the automation is running but...
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Having been asked if there is a way to jump directly to a form underneath of a Portal group, without a second click...I thought there was a way, but am having trouble finding it again. Was wondering...
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I am working to build contract dates for renewal in Assets for products. Is there a way I can use Advanced Roadmaps to visualize these dates ?
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Just got the updated view for asset management this morning, and while there are some new features that I like, there is one that is either not there or I can no longer find. Prior to the updat...
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Hi, What is the command to center text?
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Is it completely free for upto 10 users or there will be a fee after free trial.
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Hello, We create issues with the custom type "hotfix" in the version X with was already released. We need to put this hotfix in all others versions also released but more recent (X+1, X+2 for exa...
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Here are some possible typos: 1) chartAt paragraph: it seems the example {{issue.summary.charAt(7)}} -> W is wrong. Cha...
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I have a requirement in JIRA Service Desk . When employee click on project tab in customer portal then how we can set another url in customer portal so that employee can access that URL directly. T...
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Hello, I am trying to update the Request Participants field via Scriptrunner. Currently, I am able to retrieve the data but I cannot update it because I lack enough knowledge of how to upda...
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Hey there. We have the following problem with JIRA Service Management. Originally we have had one service project. This board has a corresponding customer portal, which is not used by custo...
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Hello, I`m facing issue that when I try to add user to restriction in the page, it does not find user I want. The search user is for sure active. How can I proceed when it happens?
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Hi there We are looking at replacing our legacy service management tool with JIRA. We have a 12 person ITSM team managing tickets and 4000 people who can log tickets. How does JIRA ITSM licensing wo...
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During my testing, I found that if I use the "Reply to Customer" function on a service request, the customer will receive an email. The customer can then reply, and this will create a Comment under t...
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Hi Team, I request help on a couple of items here: Access restriction on ticket queues: I have two teams that live in the same JSM project. However, they would like Team A to view & acti...
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Hello, We have a Jira SD hosted in a VM and I would like to move it to another VM. We have the new VM equivalent in resources to the first one. I guess we need to install first Jira in the m...
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why status is changing globally once changed in one project in jira
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Is it possible to customize the items displayed in the list on the management screen and the items output in Excel/Csv? Please explain how to do so.
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Atlassian Community Events
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| 24 | |
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |