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Jira Service Management
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i want add 3+(A/b/c/d) level cascading custom field type in jira service management
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I am using JSM to create a ticket whenever an assets service date is approaching using Jira Automation. It all works fine and a ticket is created and the relevant manager is being notified as well. ...
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Hi community, is it possible to clone Sub-Tasks from a Ticket into another Ticket without Sub-Tasks. For example Ticket A Sub-Task A.1 Sub-Task A.2 Sub-Task A.3 Ticket B Clone of Sub-Task A.1 ...
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I'm new and from the beginning I didn't have the possibility to change to a classic template? I read similar topics on this site but I think they're not up-to-date. When I try to create it, there are...
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Hi, Is it possible to capture some keywords from customer raised queries that they describe in description box and the same is used to raise a request and categorize it based on these keywords.
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Hi. The Github for Jira app looks promising, but I wanted to ask the Community about it I work on a help documentation team, and I’m looking for a way to push help topics and content to our J...
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I was trying to create a filter to display non-SLA tickets without a due date. Can you please help me with the correct JQL Query? Thanks, Lorraine
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I am trying to add a condition to my change workflow to prevent an issue from moving forward in the flow if the planned implementation start time is in the past. The specific scenario I am tryi...
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Hi Community!! So I have a Form that I made into a request type so internal customers can submit requests. When trying to tie conditions to the newly created form, the fields don't show ...
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A customer would like an export of all of their tickets. I cannot find a way of doing so out of the box that excludes internal comments. Is this possible? Doing so with attachments wo...
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Hello, Does anyone know of a way to either filter or hide external comments on an active ticket? During some of our troubleshooting steps, there may be dozens of comments between an employee a...
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Hello! In our Jira Service Management Project there is an automation rule to send an email when a request is created. I have used smart values to add specific information from the issue to the...
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Hello Jira Community!! I have created a new "request type" based on a newly created form. I now need to create several automation rules based on different conditions. I tried to te...
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Trying to understand how the AQL scope works. Currently I have assets with the attribute Owner, this is an object attribute referencing to an employee object. My employee object has a User attr...
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Scenario: I want to set up an automation to unlink a chat (MS Teams) thread from an issue when the issue is transitioned to Closed. Are the following possible? Check for the condition (...
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I currently get email notifications when a customer adds a comment to a ticket. But I do not get notifications when a customer attaches a file to a ticket. Please help.
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Hi Community, i tried to find a custom field like an "Issue picker" but that dont exists actualy. I have a case there someone creates a ticket and fill in a custom field a correkt Ticketnumber from ...
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Hi, I need to create a WBS several times. Its the same process which have the same activities with the same duration. This process are going to happen 150 times. This is posible?&nb...
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Hola Team buenos dias, se puede eliminar la opcion para que ciertos roles sean los unicos que tengan permitida la opcion de editar los comentarios en Jira ?
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Hello all, I was wondering if I'm able to assign staff to become participants depending on the answers given in the request type form?
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Hello all, I'm just editing our new request type forms and looking for some extra functionality. I was wondering if JIRA is able to handle dependent questions? Such as hiding a question/tex...
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We have a Project set up in Jira Service Management containing four organisations, with approximately 150-300 users set up in each one. Is there a way of extracting a list of the customers to CSV/Ex...
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Scenario: I have 2 projects, A customer facing project where I can create organisations and display the organisation in the ticket An internal project Query: When th...
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I am trying to remove some of the demo users in any request requiring management approval. The names below are not found in admin user management and should not show up in the user picker template. I...
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Hi! We currently are working with a Jira Service Project and a Knowledge base for our customers. We have a few questions about both and hope someone can elaborate or help us out :) 1. Withi...
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